Arcade Systems & Technology Technician

POSITION SUMMARY

HIRING IMMEDIATELY

The Arcade Systems & Technology Technician is responsible for ensuring the reliable operation, maintenance, repair, and optimization of guest-facing entertainment systems and technology assets throughout Villatel's luxury resort communities. This role provides hands-on support for arcade equipment, bowling systems, golf simulators, networking infrastructure, and other specialized entertainment technologies that contribute to an exceptional guest experience.

The ideal candidate is a highly skilled technical professional with strong electro-mechanical troubleshooting abilities, experience supporting entertainment technologies, and a passion for solving complex technical challenges. This individual will help maintain operational excellence through preventative maintenance, equipment repairs, vendor coordination, and technology support across the resort portfolio.

POSITION RESPONSIBILITIES

Entertainment Systems Maintenance & Support:

• Provide day-to-day maintenance and support for arcade games, simulators, bowling systems, and guest-facing entertainment technologies.
• Perform advanced diagnostics, troubleshooting, maintenance, and repair of arcade equipment and specialized entertainment systems.
• Conduct preventative maintenance including calibrations, software updates, alignments, inspections, sensor cleaning, and operational testing.
• Perform routine quality assurance inspections to ensure all entertainment amenities meet Villatel's safety and guest experience standards.
• Maintain accurate inventory records of arcade equipment, replacement parts, tools, warranties, and technology-related supplies.
• Coordinate with vendors and manufacturers regarding repairs, warranty claims, replacement parts, and technical support needs.

Technology & Network Support:

• Support networking equipment including wireless access points, switches, cabling, connected devices, and guest-facing technology systems.
• Troubleshoot connectivity, hardware, software, and technology-related issues affecting resort operations or guest experiences.
• Work alongside internal teams and external technology providers to resolve technical issues efficiently.
• Monitor recurring technology concerns and provide recommendations for operational improvements and equipment upgrades.
• Support integrated entertainment systems, audio-visual equipment, and connected technology solutions throughout the resort.

Guest Experience & Operational Support:

• Respond promptly to technology and entertainment-related issues impacting guest satisfaction.
• Coordinate with Dispatch and Operations to prioritize repairs and effectively manage daily work orders.
• Document repairs, inspections, preventative maintenance activities, and completed work orders within Villatel's maintenance management systems.
• Partner with Guest Experience, Housekeeping, and Operations teams to complete repairs while minimizing guest disruption.
• Maintain current knowledge of emerging technologies, gaming systems, entertainment equipment, and industry best practices.

QUALIFICATIONS

• Minimum of 3-5 years of hands-on experience supporting arcade equipment, gaming technology, entertainment systems, networking equipment, AV systems, or related technical environments.
• Strong electro-mechanical troubleshooting and repair skills.
• Experience working with arcade games, simulators, bowling systems, interactive attractions, or similar entertainment technologies preferred.
• Working knowledge of networking concepts including Wi-Fi, TCP/IP, switches, access points, and structured cabling.
• Experience supporting Windows-based systems, hardware, software, and peripheral devices.
• Ability to read technical manuals, schematics, wiring diagrams, and manufacturer documentation.
• Strong organizational, communication, and problem-solving skills.
• Ability to prioritize multiple work orders and perform effectively in a fast-paced hospitality environment.
• Ability to work a flexible schedule, including weekends, holidays, and on-call rotations as needed.
• Must possess a valid driver's license and the ability to travel between Villatel properties.
• CompTIA A+, Network+, AV, or related technical certifications are preferred.

PHYSICAL REQUIREMENTS

• Ability to lift, carry, push, and pull up to 50 pounds.
• Ability to stand, walk, bend, kneel, crouch, climb ladders, and work with technical equipment for extended periods.
• Ability to safely utilize tools, testing equipment, and technology hardware necessary to perform job duties.

Villatel is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any legally protected status.