AR Specialist Key Accounts & Special Programs

Tire Discounters, the nation's largest family-owned and operated tire business, was founded almost 50 years ago. We are dedicated to providing exceptional automotive service with a focus on transparency and care to our nearly 2,300 team members, we offer diverse career paths, industry-leading training, and a commitment to our core values.

As a family-owned tire and automotive service retailer, our mission is to prioritize people and safety above all else. We are dedicated to delivering a "WOW" experience to our customers and team members, with a commitment to always do the right thing and challenge the status quo.

The A/R Specialist, Key Accounts & Special Programs is an entry-level position within the Financial Operations team of Tire Discounters, supporting the management of commercial and fleet customer accounts. This role serves as a dedicated accounts receivable representative and a primary point of contact for assigned high-value fleet accounts, ensuring rigorous billing accuracy to maintain long-term account health and partnership trust. assists with accounts receivable activities, billing support, and administrative coordination for specialized tire programs, including government contracts, national fleet accounts, and manufacturer-sponsored/subsidized programs.

The role focuses on contributing to a healthy enterprise cash flow by tracking Days Sales Outstanding (DSO), ensuring precision billing, and proactively resolving disputes. The Specialist provides essential administrative coordination for specialized programs, including government contracts, national fleet accounts, and manufacturer-subsidized programs, ensuring that contract terms are translated into timely, accurate revenue. By identifying root-cause billing errors and streamlining the order-to-cash cycle, this position plays a key role in minimizing financial leakage and supporting the company's aggressive growth and interest-expense reduction goals

ESSENTIAL FUNCTIONS:

• Accounts Receivable Support
• Account Portfolio Support: Assist in managing a portfolio of commercial and fleet accounts by supporting timely payment follow-up in accordance with established credit terms.
• DSO Monitoring: Track Days Sales Outstanding (DSO) for assigned accounts and support efforts to reduce delinquency and improve the order-to-cash cycle.
• Account Reconciliation: Assist with account reconciliations by researching and resolving discrepancies between customer purchase orders, billing programs, and internal invoices.
• Credit Monitoring Support: Monitor credit limits and payment activity for key accounts and escalate observations or recommendations as appropriate.
• Special Program & Fleet Billing Support
• National Account Billing: Support billing processes for manufacturer-sponsored national account programs (e.g., Michelin, Bridgestone, Goodyear) in accordance with program guidelines.
• Fleet Management Systems (FMS): Assist with portal maintenance and billing submissions for third-party fleet management providers (e.g., ARI, Enterprise Fleet, Element).
• Government & Contract Billing: Support billing activities related to state, local, and federal contracts by ensuring required documentation and pricing are applied.
• Warranty & Adjustments: Coordinate with service teams to help process tire warranty claims, credits, and billing adjustments for key account customers.
• Account Maintenance & Reporting
• Data Accuracy: Maintain accurate customer account information, including billing addresses, tax-exempt documentation, and portal credentials.
• Reporting Support: Prepare routine aging and account status reports for review by the Finance Manager.
• Process Support: Identify recurring billing issues or workflow challenges and share observations with the team for continuous improvement.
• Customer Support: Respond to billing inquiries from key account contacts and route complex issues to senior team members as needed.
• Professional Communication: Participate in customer follow-ups using a courteous, solution-focused approach that supports positive long-term relationships.