AR Specialist

Johnstone Supply, North Americas leading wholesale distributor of HVACR equipment, parts, and supplies has a great opportunity for an AR Specialist to join our team. Over the last seven decades Johnstone has grown into the industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Honeywell, Emerson, Johnson Controls, Google and Fujitsu, to provide contractors with world class products, technical expertise, and quality service.

Now is the best time to join Johnstone Supply. Relationship-building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people. Johnstone is growing, and so can you.

Responsible for accuracy in processing, monitoring and safeguarding customer payments to the correct invoices/customer account, resolve payment discrepancies, maintain customer records in accordance with company procedures and policies.

Core responsibilities:
• Investigate, research, and resolve payment discrepancies and related concerns.
• Communicate questionable or high-risk account activity to management.

• Respond to incoming inquiries from internal and external customers regarding accounts receivable and payments.
• Maintain accurate and organized accounts receivable customer files and records.
• Assist with audit support, including gathering and extracting required documentation.
• Perform additional duties and special projects as assigned by management.
• Provide support to other AR team members (e.g., Cash Application / Credit functions) as needed.
• Ensure adherence to all Accounts Receivable policies, procedures, and internal controls.
• Perform special projects, audits, and analytics at the branch level, including developing and presenting recommendations.

Adjacent responsibilities dependent on business unit, department, location, and/or manager:
• Review customer invoices and monthly statements for accuracy.
• Apply customer payments, including credit card transactions.
• Proactively contact customers to resolve payment discrepancies.
• Review aging reports to identify accounts at risk for delayed or non-payment.
• Assist management in evaluating customer creditworthiness and credit extension decisions.
• Post daily cash receipts (ACH, checks) to customer accounts with a high degree of accuracy.
• Partner with GL/accounting teams to review and reconcile bank statements.
• Collaborate cross-functionally with collections, sales, and customers to resolve payment issues.

• High school diploma or general education degree (GED); At least five years of related experience or training; or equivalent combination of education and experience.
• Certificates, Licenses, and Registrations: There are no certificates, licenses, or registrations required for this role.
• Strong computer skills; including proficiency in Microsoft Office programs (Word, Excel, Outlook).
• Ability to add, subtract, multiply, and divide in all units of measures, using whole numbers, common fractions, and decimals. Ability to calculate figures and amounts such as discounts, rate, ratio, and percentage.
• Ability to consistently follow company standard operating procedures.
• Ability to do repetitive work and work under tight deadline pressures.
• Ability to maintain organized work processes, materials, and files.
• Ability to self-start and maintain a high degree of attention to detail.
• Ability to recognize priorities and organize workload accordingly.
• Strong Interpersonal Skills: Ability to listen and converse in a clear, concise, and professional manner.
• Ability to demonstrate considerable tact and diplomacy in dealing with others.
• Ability to work within a team-based environment, and work independently.

We’re also interested in hiring a great candidate that holds these values so we can further build a strong company culture: 

• Safety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.
• Customer Focused: Take the perspective of those we serve, anticipate their needs, and responding quickly.
• One Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.
• Own It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.
• Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions.

At Johnstone Supply, we recognize that our employees’ growth, well-being, and success drives the company’s success. We offer a competitive wage, in addition to health and wellness benefits including medical, dental, vision coverage, and options for supplemental care. We provide the resources you need to take charge of your well-being, including:

• Competitive Paid Time Off (PTO)
• Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediate vesting
• Holiday pay – we recognize and pay our employees for 7.5 holidays per year
• Paid Parental Bonding Time
• Employer subsidized medical, dental, and vision plans
• Employer paid life insurance and short-term disability
• Voluntary long-term disability, accident, critical illness, and hospital indemnity insurance
• 24/7 Access to virtual care/telehealth options
• Health Savings Account (HSA) with employer contribution; Flexible spending accounts (FSA)
• Wellbeing program with opportunity to earn reduced medical costs
• Employee Assistance Program (EAP) for you, and your family
• Tuition reimbursement
• Employee referral bonus program
• Employee service milestone recognition program

We understand that our employees are the cornerstone of our success. Our commitment to continuous improvement & investment in our people is only matched by our commitment to superior customer experience.

EOE & E-Verify Participating Employer.