AR Credit Collection Specialist

Rockline is a privately held manufacturer and distributor of consumer packaged goods, known for producing high-quality products used by millions of consumers every day. We are committed to innovation, operational excellence, and living our RRITE Values-Renew, Respect, Integrity, Teamwork, and Excellence.

Position Summary

The AR Credit Collection Specialist is responsible for managing customer accounts, resolving discrepancies, and supporting accurate and timely cash collection. This role works cross-functionally with Credit, Cash Application, Customer Service, and Sales teams to ensure customer accounts are maintained in alignment with company credit policies and financial controls. The position plays a key role in reporting, dispute resolution, and process improvement through automation and system optimization.

This role is primarily remote, with an expectation to attend in-office meetings once per month at our Sheboygan Corporate Office.

Key Responsibilities

• Review and investigate past due invoices; maintain accurate collection notes and log payments using automated workflows
• Perform customer account reconciliations; research and resolve discrepancies including short pays, pricing issues, and unapplied cash
• Escalate delinquent, high-risk, or disputed accounts in accordance with credit policy
• Partner with the Credit Manager on credit holds, releases, account reviews, and new customer setup and evaluation
• Collaborate with Cash Application to research and resolve misapplied or unapplied cash and ensure account accuracy
• Work with EDI teams to resolve invoice issues and partner with order entry to address billing concerns
• Contribute to continuous improvement through process optimization and automation
• Demonstrate commitment to Rockline's RRITE Values and maintain a high standard of accuracy and safety in all work
• Support additional projects and responsibilities as needed

Qualifications

• High school diploma or GED (or equivalent) required; plus 4+ years of experience in accounting or a business-related role within a manufacturing environment
• Strong knowledge of general accounting practices and understanding of debits and credits
• Experience with Accounts Receivable functions, including credit and collections
• Proficiency in Microsoft Office; experience with JD Edwards, DocuShare, and High Radius preferred
• Strong analytical, problem-solving, and critical thinking skills
• Excellent organizational skills with strong attention to detail and accuracy
• Effective communication skills, both written and verbal, with the ability to collaborate across functions
• Advanced Excel skills (pivot tables, lookups, automation tools) preferred

FLSA Status: Non Exempt