AR/Collections Specialist

Duties

• Collections
  
• • • Conduct thorough research and analysis of delinquent accounts, identifying root causes for non-payment, and developing appropriate strategies for resolution.
      
    • Initiate timely and effective communication with clients via phone, email, and written correspondence to address payment discrepancies and facilitate resolution.
      
    • Collaborate cross-functionally with the project management, sales, and legal teams as needed to reconcile billing issues, resolve disputes, address billing portal issues, and implement process improvements to streamline the collections process.
      
    • Maintain records of contacts and attempted contacts with delinquent account customers.
      
    • Attend weekly Finance Team meetings and Accounts Receivable meetings.
      

• AR/Other
  

§  Process remote deposits daily to the bank and account for cash receipts in NetSuite.

§  Prepare and deliver via email, accounts receivable invoices to clients.

§  Upload invoices to various client portals and review portals for invoice status, i.e. Service Channel, Corrigo, Fexa.

§  Process credit card payments from clients for open invoices and monitor merchant bank accounts for ACH deposits. 

§  Prepare lien waivers for clients on projects at the oversight of the Controller.

§  Provide other support and perform ad-hoc tasks to support the Finance Team as needed.