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Aquatics Team Lead

British Swim School of Charlotte

Charlotte, NC

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JOB DETAILS
SKILLS
Analysis Skills, CPR Certification, Cerebral Vascular Accident, Coaching, Communication Skills, Corporate Policies, Customer Experience, Customer Retention/Renewal, Customer Support/Service, Establish Priorities, First Aid, Human Resources Management, Leadership, Maintenance - Pool, Multitasking, Presentation/Verbal Skills, Problem Solving Skills, Procedure Implementation, Resolve Customer Issues, Safety Process, Safety Standards, Staff Development, Strategic Planning, Swimming, Team Lead/Manager, Team Player, Time Management, Training/Teaching, Writing Skills
LOCATION
Charlotte, NC
POSTED
30+ days ago
The Aquatics Leader at British Swim School of Metro Charlotte will gain fulfillment through leading our mission “To ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer.” In this position, you will be responsible for leading, training/coaching, scheduling swim instructors and maintaining a positive environment for the aquatic staff across 3-4 Charlotte area locations. This will result in the retention, success, and positive customer experience for our students and families in the British Swim School Aquatics Program. Results are achieved through analysis, strategic planning, execution and leadership, promoting a fun and gentle approach to student engagement and progression. Maintaining a high level of brand standards across the program is essential for success. The Aquatics lead is expected to be on site at least 4 days a week in a Deck Ambassador, Swim Instructor and coaching role as needed.


A passion and love of the water and working with children is a must!



Knowledge, Skills, and Abilities


  • Enthusiastic, assertive personality with strong relationship and customer service skills
  • Effective and influential leadership in a fun environment built on trust
  • Written and oral communication skills
  • Effectively communicate with children, customers and employees
  • Strong aquatics acumen with collaboration skills
  • Disciplined to follow and enforce schedules, company policies and enforce safety procedures based on Franchise expectations
  • Ability to lead, supervise, train and coach associates, to include organizing, prioritizing, and scheduling work assignments
  • Critical thinking, problem solving, analysis and strategic planning
  • Ability to multi-task among a variety of programs
  • Able to demonstrate and/or have knowledge of freestyle, backstroke, breaststroke and butterfly swim strokes
Roles and Responsibilities


  • Reports to and communicates directly with the Aquatics Director and the Franchise Business Owner
  • Attend staff meetings and ongoing training/coaching as requested by Aquatics manager/director or Franchise owner
  • Hire, supervise, support, train, coach, develop and retain a dynamic team of swim instructors and deck ambassadors
  • Identify areas of opportunity, develop and execute action plans to address challenges and improve results in customer retention, revenue and expense containment through aquatics employees
  • Conduct training, reviews, recognition and individual development of aquatics staff, when needed
  • Work a flexible schedule that may include holidays and weekends as required by business needs
  • Manage underperforming aquatics associates utilizing personal improvement plans, coaching and disciplinary tools to improve or terminate unsatisfactory performance with consultation of Franchise Business Owner and Human Resources Manager where applicable
  • Manage staff schedule of aquatics team including time off requests
  • Conduct classes when needed
  • Communicate with customers and resolve any issues in a timely manner
  • Regular and frequent site visits (4x per week)
  • Ensure classes and training adhere to current company brand standards
  • Ensure pool locations have proper inventory of supplies for lessons
  • Ensure that all water and safety standards are maintained at the pools
  • Ensure strong execution of all programs
  • Attending appropriate ongoing training locally and with corporate
  • Other responsibilities as assigned by the Aquatics Director or Franchise Business Owner
Qualifications


  • American Red Cross Lifeguard or equivalent (preferred)
  • CPR/ First Aid Certification (preferred)
  • Successful completion of aquatics leadership training through British Swim School Corporate (post hire)

About the Company

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British Swim School of Charlotte