Aquatics Care Specialist (I, II, Senior)

Life Sciences, Manatee, Aquatics & LSS Division
Location: On-site
Reports to: Assistant Curator
Status: Non-Exempt

Position Summary

Aquatics Care Specialists provide exceptional care for the animals in the Manatee, Aquatics, and LSS Division. This includes feeding animals, maintaining habitats, monitoring health, testing water quality, providing enrichment, and keeping detailed records.

The top priority in this role is always the safety and wellbeing of both animals and people. Team members also help create positive guest experiences by sharing information about animals, conservation, and the Zoo’s mission.

What You'll Do

Animal Care & Wellbeing

• Feed, water, medicate, and care for assigned animals.
• Clean and maintain habitats and animal areas.
• Provide enrichment and training activities to support animal wellbeing.
• Observe animal behavior and health and report any concerns.
• Keep accurate records of animal care and daily observations.
• Perform routine water quality testing and report results.
• Assist with animal introductions and social group management.
• Help with veterinary procedures and approved research projects.
• Support breeding programs and animal transfer recommendations.
• Work with other departments to meet both animal and habitat needs.
• Help coordinate animal transports when needed.
• Make minor habitat repairs and submit maintenance requests.

Senior Aquatics Care Specialists may also cross-train in other areas or divisions.

Safety & Compliance

• Follow all safety policies and procedures.
• Prioritize the safety of guests, staff, and animals at all times.
• Respond appropriately to safety concerns, animal emergencies, or guest issues.
• Follow animal handling, biosecurity, and containment procedures.
• Help maintain compliance with industry standards and regulatory agencies, including AZA, FWC, USDA, and OSHA.

Guest Experience & Education

• Interact with guests in a friendly and professional manner.
• Share information about animals, conservation, and wildlife care.
• Support educational programs, tours, presentations, and special events.
• Encourage responsible conservation behaviors.
• Help promote Zoo programs, experiences, and events.
• Support revenue-generating experiences and activities.

Teamwork & Professionalism

• Work collaboratively with coworkers in a positive team environment.
• Train and mentor new employees, interns, and volunteers as appropriate.
• Communicate respectfully and professionally with guests and coworkers.
• Practice good stewardship of Zoo equipment, supplies, and resources.
• Participate in committees, projects, and department initiatives when needed.
• Complete additional duties to support department operations.

What We're Looking For

• Passion for animal care and conservation.
• Strong communication and customer service skills.
• Ability to work well with others in a fast-paced environment.
• Strong organizational and time-management skills.
• Good problem-solving abilities.
• Ability to remain calm and adaptable in stressful situations.
• Respect for diversity and commitment to an inclusive workplace.
• Ability to safely operate equipment, vehicles, and tools.
• Comfortable learning new tasks and following established procedures.

Technical Skills & Knowledge

• Basic computer skills, including Microsoft 365.
• Ability to learn Zoo management systems such as ZIMS and Paycom.
• Knowledge of animal husbandry, nutrition, behavior, and environmental needs.
• Understanding of animal welfare, conservation, and regulatory standards.
• Ability to communicate conservation messages to guests.

Education & Experience

Aquatics Care Specialist I

• High school diploma or equivalent.
• Six months (approximately 960 hours) of paid or volunteer experience working with wildlife in a professional setting.

Aquatics Care Specialist II

• High school diploma or equivalent.
• Two years of full-time equivalent experience working with wildlife in professional animal care.

Senior Aquatics Care Specialist

• High school diploma or equivalent.
• Five years of full-time equivalent experience working with wildlife in professional animal care.

Preferred Qualifications

• Associate or bachelor's degree in Animal Science or a related field.
• Experience with animal training and enrichment programs.
• Relevant certifications in animal care or training.

Schedule & Availability

• Must be available to work weekends, holidays, evenings, and overtime as needed.
• Must be able to assist during emergencies, severe weather events, and disaster response situations.

Physical Requirements

This position requires the ability to:

• Stand and walk for extended periods.
• Lift and carry up to 50 pounds.
• Bend, kneel, crouch, crawl, climb, and reach.
• Walk on uneven terrain and climb stairs or ladders.
• Operate tools, vehicles, carts, and equipment.
• Work safely around animals and equipment.

Working Conditions

Team members regularly work outdoors and may experience:

• Heat, cold, rain, wind, and other weather conditions.
• Exposure to animals, animal waste, noise, chemicals, and equipment.
• Potential exposure to allergens and animal-related injuries.
• Work in enclosed spaces when necessary.
• Weekend, holiday, and irregular work schedules.

Additional Requirements

• Must be at least 18 years old.
• Must maintain a valid driver's license and acceptable driving record.
• Occasional travel for animal transports or professional development may be required.

JZBG is an equal opportunity, drug-free employer.