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Apptio TBM Business Systems Analyst

First Citizens Bank

Raleigh, North Carolina

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Agile Programming Methodologies, Analysis Skills, Best Practices, Budgeting, Business Solutions, Cloud Computing, Communication Skills, Compensation and Benefits, Computer Skills, Cost Allocation, Cost Control, Cost Forecasting, Data Analysis, Data Modeling, Data Quality, Document Change Management, Finance, Financial Compliance, Financial Management, Financial Planning and Analysis (FP&A), Help Desk, High School Diploma, Identify Issues, Mentoring, Operational Audit, Operational Support, Problem Solving Skills, Process Improvement, Project Portfolio Management (PPM), Quality Assurance, Reconciliation, Reporting Dashboards, Requirements Management, SQL (Structured Query Language), Scrum Project Management and Software Development, ServiceNow, Software Administration, Software Development, Support Documentation, Systems Administration/Management, Systems Analysis, Taxonomies, Technical Leadership, Technical Training
LOCATION
Raleigh, North Carolina
POSTED
4 days ago
Overview:

This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office. Raleigh, NC

 

We are seeking an experienced Apptio TBM Business Systems Analyst to support and enhance our Technology Business Management (TBM) practice. This role is part of the FP&A technology team and will partner with IT Finance, TBM, PMO, and other business teams to translate business requirements into scalable Apptio solutions that drive financial transparency, cost optimization, and data-driven decision-making.

The ideal candidate will have strong analytical skills, hands-on Apptio platform expertise, and a solid understanding of IT financial management and TBM methodologies. This role may also mentor junior analysts and contribute to continuous process improvement initiatives.

Responsibilities:
  • Collaborate with IT Finance (TBM), PMO, and Technology stakeholders to gather and translate business requirements into technical solutions.
  • Lead application roadmap planning and support Agile/Scrum ceremonies.
  • Design, configure, and maintain Apptio modules, including ApptioOne, Cost Transparency, IT Planning and Cloudability
  • Develop and maintain data models, allocations, and cost hierarchies aligned with TBM taxonomy standards.
  • Build reports, dashboards, and analytics to provide transparency into IT spend, budgeting, forecasting, and cost drivers.
  • Perform data validation, reconciliation, and quality assurance to ensure financial accuracy and compliance.
  • Maintain configuration documentation and support change management processes.
  • Provide end-user support, training, and troubleshooting.
  • Stay current with Apptio platform enhancements, TBM best practices, and cost optimization strategies.
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Qualifications:

Bachelor's Degree and 4 years of experience in Systems Support, or Analytics, or Operations Support OR High School Diploma or GED and 8 years of experience in Systems Support, or Analytics, or Operations Support

 

Preferred Qualifications

  • Hands-on experience with Apptio (ApptioOne preferred)
  • Strong understanding of:
    • TBM taxonomy and cost allocation methodologies
    • IT financial management and budgeting processes
    • Cloud cost management principles
  • Experience with SQL and data analysis
  • Strong analytical, problem-solving, and communication skills
  • 7+ years of overall software development and 4+ years of experience developing or administration of Apptio application.
  • Apptio Certified Administrator or Apptio TBM certification
  • Background in IT Finance, FP&A, or cost transparency initiatives
  • Experience working in Agile/Scrum environments
  • Familiarity with ServiceNow and Project Portfolio Management (PPM)

 

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

 

About the Company

F

First Citizens Bank

First Citizens Bank helps personal, business, commercial and wealth clients build financial strength that lasts. As the largest family-controlled bank in the United States, First Citizens is continuing a unique legacy of strength, stability, and long-term thinking that has spanned generations. Founded in 1898 and headquartered in Raleigh, N.C., First Citizens also operates a nationwide direct bank and a network over 550 branches in 22 states. Industry specialists bring a depth of expertise that helps businesses and individuals meet their specific goals at every stage of their financial journey. First Citizens Bank brings together personal service and powerful tools to help customers do more with their money – and make more of their future.  

Looking for a career with CIT? CIT is now a division of First Citizens Bank.

First Citizens Bank. Forever First®

COMPANY SIZE
10,000 employees or more
INDUSTRY
Banking
EMPLOYEE BENEFITS
Paid Sick Days, Prescription Drug Coverage, Professional Development, 401K, Flexible Spending Accounts, Retirement / Pension Plans, Life Insurance
FOUNDED
1898
WEBSITE
https://www.firstcitizens.com