Appraisal Platforms Manager

SUMMARY:

The Appraisal Platforms Manager is responsible for the administration and continuous improvement of the Appraisal Department's operational infrastructure. This includes managing appraisal management software, maintaining the Approved Appraisers list, and ensuring policies and procedures remain current and aligned with regulatory expectations. The role develops and delivers training materials and serves as a subject matter expert, providing guidance and support to the broader department on systems, processes, and compliance requirements.

ESSENTIAL FUNCTIONS:

• Primary ValuTrac Key Administrator, responsible for user access controls, quarterly admin verification, semi-annual user verification, and system integrity.
• Maintenance of the Approved Appraisers List per First Bank policy.
• Coordinate with other bank departments during system updates, regulatory changes, and bank purchases to create and run new processes as needed.
• Communicate and coordinate with outside appraisers to properly complete appraisals to meet First Bank guidelines.
• Create and distribute monthly reports to Executive Management, Department Heads, and others as directed by the Chief Appraiser.
• Develop and administer training material for First Bank employees.
• Manage invoices for appraisal vendors and coordinate payments.
• Co-manage expenses & income to meet budget.
• Stay current on licenses, certifications, Continuing Education, all changes in USPAP and appropriate regulatory guidelines.
• Assist customers, branches, and other Appraisal Department staff with questions regarding making appraisal payments, how to access the Appraisal system, and any other issues that arise regarding the ValuTrac system.
• Keep Appraisal Dept. Policy & Procedures updated.
• Completes annual compliance courses.
• Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act.
• Adheres to our Service Excellence standards and promotes their implementation with peers and associates they support.
• Performs other duties as required.

GENERAL QUALIFICATIONS:

Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines.

• High school diploma or general education degree (GED); or the equivalent combination of education and experience. Work related experience should consist of duties in a business environment. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.
• Excellent organizational and time management skills - ability to work with minimal supervision.
• Must be dedicated to the goals and visions of the bank with special attention to the Service Excellence program.
• Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs, and an HP12-C financial calculator (or similar.)
• Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, correspondence and procedures, speak clearly to customers and employees.
• Must be able to effectively communicate with all levels of bank personnel.
• Must be detail oriented, while being versatile and able to multi-task.

Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver's license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment.

Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations' environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations' situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.