Appointment Coordinator

Fox Motors has a Appointment Coordinator opening in Novi, MI at Cadillac of Novi. You would contribute to our overall vision, "Working together moving people throughout life," by maintaining our highest standards for vehicle presentation and customer service.

KEY RESPONSIBILITIES

The Appointment Coordinator is dedicated to enhancing customer satisfaction by providing outstanding service and support throughout the service process. This role involves engaging with customers, addressing their needs and concerns, and ensuring a seamless and positive experience at every touchpoint. If you are ready to put your career in gear, Apply Now!

Key responsibilities include the following. Others may be assigned.

• Answer inbound calls to schedule service appointments.
• Coordinate Cadillac Concierge/Valet
• Confidently recommend/promote services.
• Outbound customer satisfaction calls.
• Respond to customer email & chats.
• Confirm appointments and reschedule missed appointments.
• Follow up with customers who are overdue for service.
• Contact customers regarding marketing initiatives.
• Log customer information and purify database.
• Make outbound calls to internet leads for sales department.
• Follow up with customers who have visited the dealership.

SKILLS & EXPERIENCE

• High school diploma or general education degree (GED); or six months + related experience and/or training; or equivalent combination of education and experience.
• Excellent communication skills.
• Ability to multi-task in a fast-paced environment.

WHAT FOX MOTORS OFFERS

• Paid Vacation, PTO, and Holidays
• Medical, Dental and Vision
• 401(k) with Employer Match
• Flex Spending
• Group Life Insurance (Company Paid)
• Short-Term and Long-Term Disability
• Supplemental Life Insurance
• Accident Insurance
• Employee Assistance Programs
• Employee Discounts
• Wellbeing Program
• Growth and Development Opportunities

As a Top 150 Dealer Group, we are dedicated to bringing both our employees and customers only the best experience. The vision of Fox Motors is working together moving people throughout life and our primary focus as a Fox Family is finding ways to give back to our employees, community, and customers as a team. We have a passion to see our team develop and grow with Fox University that provides development programs for sales, technicians, and management. Put your career in gear at Fox Motors and apply today!