Applications Specialist-Gateway

The Applications Specialist's position is to aid in the development, testing, and maintenance of clinical applications, interfaces, and the electronic health record (EHR). This role plays a crucial role in the effective adoption of the system by helping to implement, manage, and support the software applications that Mountain Park Health Center uses. This role assists in enhancing application administration, usage, and on demand training. This position will be incorporated into the clinic setting to ensure real-time analysis of all clinical applications.

Essential Functions:

• Actively handles EHR, interfaces, and other clinical applications support issues across multiple clinic sites using various communication methods, such as in person interactions, phone calls, emails, or Microsoft Teams.
• Assists with the analysis, design, build, installation, evaluation, optimization, and updates end user training of new and established Mountain Park Health Center computer software systems.
• The role involves prioritizing, investigating, and troubleshooting issues related to system applications, interfaces, and data processing. Solves the problem and/or helps determine correct measures to be taken toward the solution.
• Supports and assists in designing and implementing workflow processes.
• Keeps appropriate records and documents for all clinical applications building and testing.
• Works closely with both internal team members and external stakeholders, including vendors.
• Acts as a change agent to encourage the adoption of new processes and technologies that enhance best clinical practices.
• Involves integrating knowledge of clinical/billing information systems and clinical/billing practice workflow processes to collaboratively plan and carry out implementation activities.
• Evaluates the cross-departmental impact of individual user or department-level system/workflow change requests. Additionally, it requires effective collaboration with customer stakeholders to manage competing or conflicting requests and needs.
• Performs root-cause analysis and suggests appropriate workarounds at the elbow or virtually.
• Travel to clinics for organizational training needs.
• Maintains regular and predictable attendance.
• Performs other duties as required.

Qualifications

Minimum Qualifications:

• Bachelor's degree in healthcare related field, nursing, business or computer/information sciences or three (3) years of computer/information systems experience and a HS Diploma.
• Valid driver's license

Preferred Qualifications:

• Experience with training and support of EHR applications.