Applications Analyst-Business (Epic PB/HB)-Information Systems

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Applications Analyst-Business (Epic PB/HB)-Information Systems

Category

Information Technology

Schedule

Full Time

Job Number

R0276059

Shift

Day

Location

Rancho Mirage, CA 92270

Hours

8 Hour Shift*

Department

Information Systems

Salary Range

$37.19-$56.49 / hour

• For 10 hour and 12 hour shifts this is the average hourly rate which includes overtime when a non-exempt employee works over 8 hours.

Current employees must apply through Workday via the Jobs Hub

Apply Now

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Located in the heart of the Coachella Valley, you have access to resort-style living and world-class amenities throughout Southern California.

• Qualifications
• Job Objective
• Responsibilities
• Essential Skills

Job Description:

Education:

Required: Relevant degree or experience in lieu of degree

Preferred: Bachelor's Degree

Licensure/Certification:

Required: Relevant Epic certification(s) required for those positions supporting an Epic application; must complete relevant Epic certification(s) within 12 months of hire or 12 months from transferrring into position

Experience:

Required: Two (2) years in healthcare or information systems related positions

Job Objective:

Eisenhower is seeking a Business Applications Analyst to support and optimize our Epic revenue cycle environment, with a focus on Professional Billing (PB) Claims and Contracts. This position partners with operational and IT stakeholders to enhance workflows, resolve issues, and ensure accurate claims processing and reimbursement configuration within Epic. Supports the core functions of Eisenhower business applications to enable cost-effective, high quality, efficient, and safe patient care. Implements, administers, and supports assigned business systems under the guidance of senior members of the team. Has a thorough understanding of assigned applications, ancillary systems, and health system operations. Addresses issues and design decisions of moderate to high complexity and delivers clear communication and documentation of complex concepts and issues related to applications, interfaces, data structures, and workflows across the organization. Coordinates application support with other information technology teams including System Administrators, DBA, Networking, Reporting, and the Help Desk. Implements changes using documented procedures that are compliant with department's policies and procedures. Provides solutions to work orders, trouble tickets and projects for assigned departments.

Essential Responsibilities:

• Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
• Acts as a liaison between assigned departments, clinical end users and I.S. technical personnel.
• Assists in the coordination and maintenance of all current systems for assigned departments.
• Support the departments and staff during, and post implementation, of assigned applications/systems.
• Provides at the elbow support for providers and end users as needed during and after clinical system upgrades.
• Analyzes current systems and processes in order to identify opportunities for improvement in patient care, provider productivity, financial outcomes and ancillary relations or cost savings.
• Identify and assist with planning for, and developing, department-specific requirements for future product acquisitions.
• Performs written and oral project status reporting on a regular basis as assigned.
• Communicates with IS staff members, vendors and users, and facilitates communication between these groups to identify system needs, modifications, and/or issues. Works with these groups to reach resolution of issues, define necessary modifications and develop solutions.
• Analyzes user-requested programming changes, documents requests, facilitates communication between users and IS staff.
• Works with vendors to determine, review and document acceptance of system changes. Facilitates communications between IS personnel and vendor representatives.
• Provides technical assistance and support to expert users.
• Follows Project Management Office (PMO) guidelines on all projects.
• Assures that all necessary documentation (i.e. procedures, processes) is properly completed.
• Troubleshoots issues and document for vendor resolution.
• Update all service requests on a monthly basis and communicate updates to the requestor on a monthly basis.
• Ensures that email and voice mail indicate unavailability with alternative contact when out of office.
• Assume administrative tasks to support management as assigned.
• Perform other duties as assigned.

Essential Skils:

• Previous systems analyst or vendors experience a plus
• PC Computer skills using MS Office, Internet Browsers, Email
• Facilitation skills, strong organizational skills, team building skills
• Experience working in an acute healthcare setting or vendor setting
• Experience with the assigned applications desirable (Epic Certification if applicable)
• Excellent oral and written skills
• Excellent communication skills
• Ability to teach/train other staff
• Ability to maintain positive interpersonal relations with peers, users and vendors
• Working knowledge of and experience using healthcare applications

Apply Now

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Eisenhower Health offers a generous benefits package and a matched retirement plan.

Employees are eligible to participate in a benefits program designed to make a difference for you and your family.

View Full Benefits

A Culture of Positivity and Support

From the beginning, this organization formed a culture based on strong values, commitments and a passion for service and professional excellence.

What Our Nurses Say

One of my very favorite things about working at Eisenhower Health is the culture on inclusivity that we have and a strong base for evidence-based practice.

Lori

Neonatal Nurse

One of the greatest things about working as a nurse at Eisenhower Health is how much support you get from Administration. We keep on improving the process here. It's a fantastic place to work.

Richard

Nursing Supervisor

My favorite thing about working at Eisenhower Health is the camaraderie within my unit and with the different departments.

Jennifer

Registered Nurse

Be a Part of an Award-Winning Team

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Eisenhower Health

39000 Bob Hope Drive,

Rancho Mirage, CA 92270

(760) 837-8500

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