Application Technical Specialist Jobs in USA, RI, Smithfield | Rose International Job
Rose International
Smithfield, RI
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JOB DETAILS
SALARY
$17–$17 Per Hour
JOB TYPE
Temporary
SKILLS
1st Level Support, Call Centers, Communication Skills, Customer Support/Service, Detail Oriented, Documentation, Hardware Installation, Help Desk, Identify Issues, Microsoft Outlook, Microsoft Word, Multitasking, On Site Support, Problem Solving Skills, Project Schedule, Schedule Development, System Validation, Systems Maintenance, Technical Support
LOCATION
Smithfield, RI
POSTED
2 days ago
Required EducationHigh School Diploma or equivalentRequired Qualifications / Skills / ExperienceA minimum of 1-year relevant work experience neededMust possess clear, accurately and tactful, communication both verbally and writtenPossess basic troubleshooting and problem-solving skillsWorking knowledge of Microsoft Outlook, Word, and ExcelPreferred Qualifications / Skills / ExperienceIT hardware installation or deployment experienceTechnical support or help desk experienceApplication Technical Specialist OverviewThe Application Technical Specialist supports technology rollout initiatives by providing first-level technical support to field technicians, vendors, and contractors during store technology implementations and upgradesThis role operates within a fast-paced rollout support environment handling inbound and outbound calls tied to multiple concurrent technology projects rather than traditional customer service callsResponsibilities include troubleshooting implementation issues, validating system updates, documenting activities in tracking systems, updating implementation records, and ensuring project deployment protocols are followedThe role requires strong communication skills, multitasking ability, schedule flexibility, and the ability to support multiple implementations occurring across different time zones and operational schedulesThe ideal candidate has strong technical support aptitude, basic troubleshooting skills, experience supporting technology implementations, and the ability to work effectively in dynamic rollout environmentsJob Duties Provide first-level technical support to field technicians, contractors, and vendors during store technology implementationsTroubleshoot basic hardware and implementation-related issuesSupport multiple technology rollout projects simultaneouslyHandle inbound and outbound support calls within a queue-based environmentUpdate tracking applications and validate implementation activitiesMaintain accurate project documentation and status updates using email and ExcelFollow project implementation protocols and escalation proceduresSupport technology upgrades, deployments, and rollout activities across different time zonesCoordinate with internal teams and field resources to ensure successful implementation executionAdapt work schedules based on project deployment timing and operational needsSpecific Details to Call Attention ToThis is NOT a traditional consumer/customer call center roleRole supports technicians, vendors, and contractors during technology implementationsCandidate must be comfortable handling multiple concurrent rollout projectsShift schedules may fluctuate based on implementation timing and time zonesFlexibility to work day/night implementation schedules is criticalTraining is onsite and schedule may vary between 8 AM–8 PMStrong communication and multitasking skills are essentialIT hardware installation experience is preferred but not required **Only those lawfully authorized to work in the designated country associated with the position will be considered.** **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.** Benefits: For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website. California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here. Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department. Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
About the Company
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Rose International
Founded in 1993 by Sue Bhatia, Rose International is one of the nation's leading minority- and woman-owned providers of Staffing and Total Talent Solutions. We serve companies in all 50 states and employ thousands of people across the country.