Application Technical Specialist Jobs in USA, RI, Smithfield | Rose International Job

Rose International

Smithfield, RI

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JOB DETAILS

SALARY

$19–$19 Per Hour

JOB TYPE

Temporary

SKILLS

1st Level Support, Administrative Skills, Call Centers, Communication Skills, Customer Support/Service, Detail Oriented, Documentation, Hardware Administration, Hardware Installation, Help Desk Software, High School Diploma, Identify Issues, Microsoft Excel, Microsoft Outlook, Microsoft Word, Multitasking, On Site Support, Presentation/Verbal Skills, Problem Solving Skills, Procedure Implementation, Recruiting/Staffing Agency, Systems Administration/Management, Systems Maintenance, Technical Leadership, Technical Support, Time Management, Time Tracking, Writing Skills

LOCATION

Smithfield, RI

POSTED

19 days ago

Required Education:High School Diploma or Equivalent Required Qualifications/Skills/Experience:Minimum 1 year of relevant work experience required Strong verbal and written communication skills required Basic troubleshooting and problem-solving skills required Must be able to work multiple projects simultaneously Must be flexible to adjust shift times based on project needs Must be comfortable supporting technology rollout environments Preferred Qualifications/Skills/Experience:IT hardware installation experience preferred, but not required Working knowledge of Microsoft Outlook, Word, and Excel preferred Experience supporting technical troubleshooting or helpdesk environments preferred Application Technical Specialist– Overview:This is a temporary position supporting a technology rollout call center environmentThe role involves handling inbound and outbound calls from technicians, vendors, and contractors who are implementing technology solutions across store locationsThis is not a traditional customer or consumer call center. Instead, the role focuses on providing first-level technical troubleshooting support to on-site contractors and field technicians during hardware installations and technology upgradesCandidates will be responsible for managing multiple technology rollout projects simultaneously, which may include implementations occurring across different time zones, including evenings and nights. Flexibility in shift schedules is required based on project demandsAll calls will be received through a queue system, and tracking tools will be used to document updates, validations, and case progressWhen not handling calls, candidates will support administrative tasks such as email updates, Excel reporting, and system documentationPaid training will be provided onsite for five days per week. Training schedules may vary by candidate and will be communicated prior to startAll required systems access, training materials, and project handbooks will be provided.Start dates may occur earlier than initially specified, and confirmed start dates will be provided by the staffing agency once clearance is completedJob Duties:Provide first-level technical support to field technicians, vendors, and contractors during store technology implementations and upgrades Handle inbound and outbound calls through a queue-based call system Support troubleshooting of hardware and implementation-related issues in real time Update tracking systems with accurate call notes, validations, and status updates Perform email communication and Excel-based reporting when not on calls Support multiple concurrent technology rollout projects Follow established project implementation protocols and procedures Ensure timely and accurate documentation of all activities Participate in paid onsite training and follow all project-specific guidelines Specific Details to Call Attention To:Must be available for onsite work in Rhode Island (4–5 days per week) Shift is 4:00 AM – 12:30 PM, Monday–Friday (non-negotiable) Shift may fluctuate based on project needs with advance notice Must support multiple technology rollout projects simultaneously Role involves technical troubleshooting (not consumer/customer service calls) Requires flexibility for evening/night deployments and different time zones Must be comfortable with call queue environment and outbound calling when required **Only those lawfully authorized to work in the designated country associated with the position will be considered.** **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.** Benefits: For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website. California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here. Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department. Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

About the Company

Rose International

Founded in 1993 by Sue Bhatia, Rose International is one of the nation's leading minority- and woman-owned providers of Staffing and Total Talent Solutions. We serve companies in all 50 states and employ thousands of people across the country.

COMPANY SIZE

2,500 to 4,999 employees

INDUSTRY

Staffing/Employment Agencies

WEBSITE

https://www.roseint.com/