Application Technical Specialist Jobs in USA, RI, Smithfield | Rose International Job
Rose International
Smithfield, RI
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JOB DETAILS
SALARY
$17–$17 Per Hour
JOB TYPE
Temporary
SKILLS
1st Level Support, Call Center Operations, Call Centers, Communication Skills, Customer Support/Service, Documentation, Hardware Administration, High School Diploma, Identify Issues, Microsoft Outlook, Microsoft Word, Multitasking, On Site Support, Onboarding, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Procedure Implementation, Project/Program Management, Software Administration, System Validation, Technical Support
LOCATION
Smithfield, RI
POSTED
27 days ago
Required Education:High School Diploma or EquivalentRequired Qualifications/Skills/Experience:1 year of experience in technical support, call center operations, or IT hardware supportStrong verbal and written communication skillsBasic troubleshooting and problem-solving skillsAbility to manage multiple projects simultaneouslyAbility to work flexible shifts based on project requirementsAbility to work effectively in a fast-paced, technology support environmentAbility to provide technical support to field technicians, vendors, and contractorsPreferred Qualifications/Skills/Experience:Experience with IT hardware installationsWorking knowledge of Microsoft Outlook, Word, and ExcelExperience supporting technology implementations, deployments, or rolloutsExperience in a technical support or call center environmentApplication Technical Specialist Overview:The Application Technical Specialist provides first-level technical support within a technology rollout call center environmentThis role supports field technicians, contractors, and vendors during technology implementations and hardware deployments across multiple locationsThe position is responsible for handling inbound and outbound calls, documenting activities within tracking systems, validating implementation processes, and assisting with troubleshooting technical issues encountered during deploymentsThis is not a traditional customer service call center role. Instead, the focus is on supporting technology projects and ensuring successful implementation of hardware and related systemsThe specialist will work on multiple concurrent projects that may span different regions and time zones, requiring flexibility and strong organizational skillsIn addition to phone support, the role involves updating tracking applications, communicating through email, maintaining documentation, and following established implementation proceduresThe ideal candidate possesses strong communication skills, basic technical troubleshooting abilities, and the ability to adapt to changing prioritiesTraining, project documentation, and system access will be provided to support success in the roleJob Duties:Provide first-level technical support to field technicians, contractors, and vendors during technology implementationsHandle inbound and outbound calls through a queue-based support environmentTroubleshoot hardware and implementation-related issuesDocument activities, updates, and validations within tracking systemsSupport multiple technology rollout projects simultaneouslyCommunicate project updates through email and other business applicationsFollow implementation procedures and project protocolsAssist with technology deployment and upgrade initiativesMaintain accurate records and documentationParticipate in onsite training and project onboarding activities **Only those lawfully authorized to work in the designated country associated with the position will be considered.** **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.** Benefits: For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website. California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here. Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department. Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
About the Company
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Rose International
Founded in 1993 by Sue Bhatia, Rose International is one of the nation's leading minority- and woman-owned providers of Staffing and Total Talent Solutions. We serve companies in all 50 states and employ thousands of people across the country.