Sign upLog in

Application Support Specialist

Dresser LLC

Houston, TX

Apply
JOB DETAILS
SKILLS
Amazon Web Services (AWS), Analysis Skills, Application Programming Interface (API), Automation, Best Practices, Change Management, Cloud Computing, Communication Skills, Communications Protocols, CompTIA Network+, CompTIA Security+, Continuous Deployment/Delivery, Continuous Integration, Customer Relations, Customer Satisfaction, Customer Support/Service, DNS (Domain Name System), Data Quality, Desktop PC, DevOps, Docker, Documentation, Failover, Frequently Asked Questions (FAQ), ISA Standards, ITIL (IT Infrastructure Library), Identify Issues, Incident Management, Incident Response, International Electro-Technical Commission (IEC), Internet Security, Internet of Things, JSON, Knowledge Base, LabVIEW Programming Language, Linux Operating System, Microsoft SQL Server, Microsoft Windows Azure, Microsoft Windows Server, Mobile Applications, MongoDB, MySQL, Network Support, On Call, Onboarding, Performance Analysis, PostgreSQL, Problem Solving Skills, REST (Representational State Transfer), RMON, Security Architecture, Server Support, Software Administration, Software Patches, Software as a Service (SaaS), Supervisory Control and Data Acquisition (SCADA), System Operations, Systems Maintenance, TCP (Transmission Control Protocol), TCP/IP (Transmission Control Protocol/Internet Protocol), Team Player, Technical Support, UDP (User Datagram Protocol), Usability Engineering, VPN (Virtual Private Network), Willing to Travel, Work From Home, Writing Skills
LOCATION
Houston, TX
POSTED
20 days ago

Application Support Specialist - SCADA, Mobile, and Desktop Application Support

Position Overview

We are seeking a skilled and customer-focused Application Support Specialist to join our team in supporting our cloud-based SCADA (Supervisory Control and Data Acquisition) SaaS solution, desktop software, and mobile applications. This role is responsible for ensuring optimal performance, reliability, and usability of the platform, providing technical assistance to clients, and collaborating with internal teams to resolve issues and implement improvements. This position will report directly to the Solutions Architect and Lead Developer.

You will serve as the primary point of contact for application-related inquiries, incident resolution, and system monitoring, with a strong focus on operational uptime, data integrity, and user satisfaction.

Key Responsibilities

  • Provide Tier 1, Tier 2, and Tier 3 technical support for all platforms, including incident triage, troubleshooting, and resolution.
  • Monitor system performance, data ow, and connectivity between eld devices, gateways, and the cloud platform.
  • Collaborate with engineering, DevOps, and product teams to resolve escalated issues and deploy patches or updates.
  • Assist with onboarding new customers, including conguration of user accounts, role-based access, and integration with existing systems.
  • Support integration with IoT devices and supporting systems.
  • Maintain accurate documentation of incidents, resolutions, and processes in the software incident response system.
  • Participate in on-call rotation to support after-hours incidents, system maintenance, and critical alerts.
  • Assist in user training, FAQs, and knowledge base updates to improve self-service capabilities.
  • Perform routine system health checks, backups, and failover testing in collaboration with infrastructure teams.

Required Skills & Experience

  • 1+ years of experience in application support, technical support, or SCADA/industrial automation support roles.
  • Strong understanding of SCADA concepts, industrial communication protocols (Modbus TCP/IP, OPC-UA, MQTT, CoAP, DLMS/COSEM).
  • Hands-on experience with cloud platforms (Azure and/or AWS) and SaaS delivery models.
  • Familiarity with databases (SQL Server, PostgreSQL, MongoDB, or MySQL) and ability to write basic queries for troubleshooting.
  • Procient in network fundamentals (TCP/IP, TCP/UDP, VPN, rewalls, DNS) and diagnosing connectivity issues.
  • Experience supporting Windows Server and Linux environments.
  • Comfortable with REST APIs and JSON for integration troubleshooting.
  • Familiarity with ITIL processes for incident, problem, and change management.
  • Strong analytical, communication, and customer service skills.

Preferred Qualications & Certications

  • Certications (any of the following are a plus):
  • CompTIA Network+ or Security+
  • Microsoft Certied: Azure Fundamentals / Azure Administrator Associate
  • AWS Certied Cloud Practitioner / SysOps Administrator
  • Certied SCADA Security Architect (CSSA) or ISA/IEC 62443 Cybersecurity Fundamentals
  • ITIL Foundation Certication
  • Experience with industrial automation platforms (LabView).
  • Knowledge of containerization (Docker, Kubernetes) and CI/CD pipelines maintenance and creation.
  • Familiarity with industrial cybersecurity best practices.

Work Environment

  • Remote work with occasional travel to customer sites and company offices.
  • Requires participation in an on-call rotation for high-priority incidents.

Why Join Us?

You will work on cutting-edge SCADA cloud technology that is transforming energy automation and remote monitoring. Our team values problem-solvers, customer advocates, and lifelong learners who thrive in a fast-paced and collaborative environment.

Dresser is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

About the Company

D

Dresser LLC