Application Support Engineer at Quest Diagnostics
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More: Impact Discover a role that empowers some of life's most important healthcare decisions.
Application Support Engineer
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Category Technology Location Cincinnati, Ohio Job function Information Technology Job family Connectivity
Shift Day Employee type Regular Full-Time Work mode Remote
Job DescriptionThis position is primarily responsible for working with customers to provide support for the company's patient document management system, Quanum ECS (Enterprise Content Solutions), including embedded third party software and hardware. Quanum ECS is a mission critical, client/server application involving Windows and web user interfaces, document management, workflow, Oracle, linux servers, and hierarchical storage management.Pay Range: $34.00 - $37.00/ hrSalary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.Benefits Information:We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hoursBest-in-class well-being programsAnnual, no-cost health assessment program Blueprint for WellnesshealthyMINDS mental health programVacation and Health/Flex Time6 Holidays plus 1 "MyDay" offFinFit financial coaching and services401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of serviceEmployee stock purchase planLife and disability insurance, plus buy-up optionFlexible Spending AccountsAnnual incentive plansMatching gifts programEducation assistance through MyQuest for EducationCareer advancement opportunitiesand so much more!Responsibilities: Providing timely and accurate remote support for customers in order to resolve client software/peripheral issues.This requires advanced trouble-shooting techniques to identify and reproduce customer problem scenarios.Configuring/updating client application settings for desired customer functionality.Creating and maintaining knowledge base, technical notes, and documenting issues/resolutions in the case tracking system.Consulting with the software development team, internal users, and clients to drive better application performance.This job description is not intended to be all inclusive and the employee will also perform other reasonably related business duties as assigned by the team lead and other management as required.Qualifications: Education Preferred: Bachelor''s degree in computer science or equivalent work experience.Requirements:Experience with support/implementation/installation of a large, client/server application.Minimum 1-2 years'' experience working with: Microsoft Windows Operation Systems, Citrix, web-based applications, PC hardware and peripherals (scanners, printers). Ability to read and interpret documents such as procedure manuals.Strong analytical skills to assess problems or unusual situations and develop solutions.Self-directed, with considerable initiativeAbility to handle multiple priorities simultaneouslyOccasional travel may be required#LI-RM158004Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
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Culture Our people contribute to fostering an inspiring and supportive workplace where we empower better health for our customers every day. Through our 11 Employee Business Networks (EBNs) employees can grow, connect, and contribute with professional development, mentorship, EBN program offerings, and community engagement. Each of our Quest Employee Business Networks is open to all employees. View more
Benefits We strive to ensure our people live a healthier lifestyle by offering programs and solutions that help you take care of yourself and those you love. Find out how our benefits give you everything you need to live your best life. View more
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Equal employment opportunity
Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any any other legally protected status . Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary. Quest Diagnostics is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please complete the accommodation request form.
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