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Application Support and Integration Analyst

Atlas

Tarrytown, NY(remote)

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JOB DETAILS
SALARY
$70–$80 Per Hour
SKILLS
Acceptance Testing, Agile Programming Methodologies, Analysis Skills, Application Integration, Application Programming Interface (API), Artificial Intelligence (AI), Atlassian JIRA, Authentication, Biology, Biotech and Pharmaceutical, Consulting, Continuous Deployment/Delivery, Continuous Integration, Cron Job Scheduling, Data Lake, Diversity, Documentation, Elasticsearch, Environmental Impact, GitHub, Identify Issues, Jenkins, Laboratory Information Management System (LIMS), Labware, Management Consulting, Microsoft .NET, Microsoft SQL Server, PostgreSQL, Process Improvement, Production Support, Production Systems, Quality Assurance, Root Cause Analysis, SQL (Structured Query Language), ServiceNow, Software Administration, Specimens/Samples, Splunk, Test Data, Writing Skills
LOCATION
Tarrytown, NY(remote)
POSTED
7 days ago

Application Support and Integration Analyst

Position Summary

We are seeking an experienced Application Support and Integration Analyst to provide Level 2 production support for a laboratory sample request and tracking platform and its connected data systems.

This role will focus on troubleshooting data synchronization, API, authentication, timeout, search, and backend production issues across laboratory systems, databases, and integration platforms. The resource will also support QA and UAT test data setup, incident documentation, and root-cause analysis.

Key Responsibilities

  • Troubleshoot data synchronization issues across SaRA-Connect, RDL, and LIMS platforms, including Dotmatics, LabWare, and Benchling.
  • Investigate API, authentication, and timeout issues.
  • Support Elasticsearch catalog queries and index troubleshooting.
  • Create and manage QA and UAT test data.
  • Provide Level 2 production support for data and backend incidents.
  • Troubleshoot cron jobs, database synchronization, and data movement issues.
  • Review .NET service logs and trace exceptions across SaRA-Connect and related services.
  • Use Splunk or similar tools for log analysis and incident investigation.
  • Document incidents, findings, root causes, and resolution steps in Jira, Confluence, and ServiceNow.
  • Provide production support coverage during U.S. business hours.

Required Skills and Experience

  • 3 to 5 or more years of experience supporting production data or integration platforms in an enterprise or regulated environment.
  • Strong SQL experience across SQL Server, Redshift, and PostgreSQL.
  • Familiarity with LIMS platforms such as LabWare, Dotmatics, or Benchling.
  • Experience with data lake environments, including Redshift.
  • Experience troubleshooting cron jobs, database synchronization, and backend data issues.
  • Working knowledge of Elasticsearch.
  • Ability to read .NET service logs and trace exceptions.
  • Familiarity with EKS, Jenkins, and CI/CD processes.
  • Experience using Splunk or a comparable log investigation tool.
  • Experience with Jira, Confluence, and ServiceNow.
  • Strong written communication and incident documentation skills.
  • Life sciences experience is preferred.

AI-Assisted Troubleshooting

  • Use approved AI coding tools such as Claude Code, GitHub Copilot, or similar tools to support root-cause analysis.
  • Use AI to help trace exceptions, correlate logs with source code, and analyze SQL or Splunk data.
  • Use approved internal AI tools to retrieve relevant incident history and documentation.
  • Validate all AI-assisted findings before taking action.
  • Do not allow unreviewed AI actions against production systems.
  • Document all AI-assisted troubleshooting steps in the incident ticket.

Join Our Team at Atlas
Atlas is a global strategic consulting firm, focused on the Life Sciences industry. Our services include Management Consulting, Managed Services and Agile Services. Global pharmaceutical companies and emerging players in life sciences depend on Atlas consultants to ensure they have the capabilities that will give them the ability to succeed. We are seeking Atlas IMPACT Makers who are ready to lead and innovate in dynamic environments. IMPACT Makers embody the principles of Atlas, driving transformative change and delivering outstanding results.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, disability, age, or veteran status. We value diversity and inclusion in our workplace and are committed to creating an environment where everyone has an equal opportunity to succeed

About the Company

A

Atlas

Atlas Data Systems provides information technology services, business solutions, and clinical/scientific consulting to a broad range of Fortune 1000 companies. As one of the fastest growing women-owned businesses, our client list comprises top companies in the pharmaceutical, chemical, financial services, telecommunications, technology, insurance, manufacturing and software industries.

Our expertise lies in delivering the right mix of solutions and services that will help our clients' business operations proactively meet their competition head on, and be agile enough to react to ever-changing economic conditions. Atlas' adaptability allows clients to choose the best fit engagement strategy: Managed Communities, Project Solutions, or Flexible Workforce Solutions. By concentrating on peripheral business objectives and delivering with precision, Atlas enables its clients to focus on the core competencies that align with their company's vision.

COMPANY SIZE
100 to 499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1998