Application Support Analyst

Overview

The Application Support Analyst is responsible for providing Level 2 incident support of applications. They coordinate issues that arise for their application area and must be knowledgeable about the organization's policies, procedures, and business operations. In coordination with other staff, time, and exposure, mature specific application, and technology knowledge to contribute to the effectiveness of the team.

Additional Responsibilities:

• Lead maturation of team infrastructure technology knowledge.
• Act as an infrastructure technical liaison to strategically sourced Managed Service Provider (MSP) who provides Technical Level 2 support. Apply infrastructure knowledge and experience of Servers, databases, and other mission-critical systems as part of issue analysis
• In addition to general application support, focus on infrastructure systems, system elements, interfacing systems, components, devices, and processes.

Required Qualifications

• Bachelor of Arts or combination of education and related work experience
• Bachelor of Science in IT field
• 3 years IT application or healthcare work experience
• Solid understanding of the Software Development Life-Cycle (SDLC)
• Demonstrated analytical critical thinking skills for process development or problem resolution.
• Knowledge of healthcare processes and application system coordination.

Preferred Qualifications

• 3 years related work experience in one or more of the following: Healthcare industry using related Epic module(s) and/or end user customer support,
• Certifications and experience relative to the role
• Epic Proficiency or Certifications for Epic roles
• If supporting Epic, Proficiency/Certification in core applications within 180 Days
• Basic understanding of business technology supports two or more of: Microsoft, VMware OS, storage, networking, security, web servers; plus, knowledge of web/app/database servers, load balancers, etc.
• 2+ years of hands-on desktop and printer hardware support
• 3 years working in an enterprise or healthcare organization of 10,000+ users
• 2 years of expertise with Apple (MAC), Microsoft Windows, O365, VPN, printing solutions, Citrix, conferencing tools (Zoom/Teams), and enterprise mobile devices (Apple/Android).
• Microsoft Certified Professional (MCP)

$70,512.00- $99,548.80 Annual