Application Support Analyst

Overview

Saxon Infotech is a technology consulting and IT services company committed to helping organizations improve operational efficiency through innovative technology solutions. We partner with clients across multiple industries to deliver application support, systems integration, cloud solutions, software development, and IT consulting services. Our team values collaboration, technical excellence, and continuous learning while providing exceptional service to our clients.

Position Summary

We are seeking an experienced Application Support Analyst to join our onsite technology team. In this role, you will provide technical support for enterprise applications, troubleshoot software issues, and work closely with internal teams and clients to ensure business-critical applications operate efficiently. The ideal candidate is analytical, customer-focused, and enjoys solving technical challenges in a fast-paced environment.

Key Responsibilities

• Provide technical support for application users, addressing queries and resolving issues promptly.
• Monitor application performance and conduct regular system health checks.
• Collaborate with development teams to identify and implement solutions for software bugs and enhancements.
• Document support processes, user guides, and FAQs to improve knowledge sharing.
• Assist in user training sessions and create training materials as needed.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field.
• 2–5 years of experience supporting enterprise applications or business software.
• Experience troubleshooting Windows-based applications and enterprise software environments.
• Working knowledge of SQL for querying and troubleshooting databases.
• Familiarity with ticketing systems such as ServiceNow, Jira, or similar platforms.
• Understanding of application deployment processes and software lifecycle management.
• Strong analytical, problem-solving, and organizational skills.
• Excellent verbal and written communication skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Experience supporting ERP, CRM, or other enterprise applications is preferred.

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Paid holidays
• 401(k) with company match
• Employee Assistance Program
• Professional development and training opportunities
• Career advancement opportunities