Application Support Administrator I

Application Support Administrator I

Salary

$60,588.64 - $72,735.46 Annually

Location

Information Technology - City of Colorado Springs, CO

Job Type

Classified - Full Time

Job Number

18260

Division

Innovation & Technology

Department

Innovation & Technology

Opening Date

07/14/2026

Closing Date

7/28/2026 4:00 PM Mountain

FLSA

Exempt

• Description
• Benefits
• Questions

Description / Position Overview

Application Support Administrator I

About the Job: The City of Colorado Springs is seeking an Application Support Administrator I who will implement and support the many "commercial off the shelf" (COTS) software solutions and Software as a Service (SaaS) with a moderate degree of complexity and scope used to meet customer needs spanning from one to multiple City departments that are in line with City strategy, industry best practices and trends, and City standards, policies, and procedures. The administrator may also be involved in identifying requirements, researching, and evaluating possible solutions to modernize the City's application portfolio.

This position is subject to budget required furloughs to be implemented in the 2026 calendar year.

Were an accredited pay equity employer!

Your starting pay will be within the posted hiring range based on your years of experience and education. See the full potential of growth for this position here: 2026 Salary Schedule

As an Application Support Administrator I, you will:

• Support COTS (commercial off the shelf) software solutions including installing, configuring, testing, monitoring, and troubleshooting
• Provide application security, user setup, role privilege definitions and assignments, and security permissions
• Serve as a liaison with the vendors on product deployments, upgrades, data migrations, support issues, or product issues
• Coordinate the IT responses to the customers and vendors across IT teams
• Oversee the installation and/or upgrade of software patches and releases
• Create system documentation and user training materials and train users in the proper use of hardware or software
• Report on the use and effectiveness of the solutions
• Provide user support and coordinates scheduled downtime and upgrades with user community
• Manage a variety of systems, including Software as a Service (SaaS), Cloud solutions, intelligence ecosystem, and Cloud vendor management
• Read technical manuals, confers with users, or conducts computer diagnostics to investigate and resolve problems or to provide technical assistance and support
• Recommend decisions to allocate and schedule deployment project activities related to COTS software
• Assist with ITIL-based Incidents, Request Fulfillment, and Change Management processes
• Analyze and document software and system requirements to be included in the selection, implementation, and production of COTS software solutions and upgrades
• Research potential COTS software solutions to determine fit with business need
• Other duties as assigned

Learn more about this job by reviewing the class specification on the City of Colorado Springs Class Specifications page

We are looking for candidates who demonstrate:

Knowledge of:

• How to install, update and maintain on-premises software
• Configure and support cloud bases applications
• Using an Information Technology Service Management (ITSM) system
• Information Technology Infrastructure Library (ITIL)

Ability to:

• Perform job duties with a high degree of accuracy
• Maintain a high degree of accuracy while working in a demanding and highly interactive team environment
• Provide excellent customer service
• Communicate clearly and concisely, orally and in writing
• Establish and maintain effective working relationships

Minimum Qualifications

• Bachelor's degree from an accredited college or university with major coursework in a related area of study.
• This is an entry level position and prior experience is not required.
• Obtain within six (6) months of hire, a CompTIA Security+ certification.

We value a diverse range of qualifications and experiences. Our organization views each year of further education as equivalent to each year of relevant work experience, and each year of additional relevant work experience as equivalent to each year of required education.

Preferred Qualifications

The following qualifications are not required, but they are considered desirable. If you possess any of the preferred qualifications, please include specific details in your application. This information may be used to identify a top group of applicants.

• Understanding of complex business applications and COTS (commercial off the shelf) platforms, to include ITIL (Information Technology Infrastructure Library)-based Incident, Request Fulfillment, and Change Management processes
• Understanding of operating systems, security, applications, and network technologies
• Experience in Software as a Service (SaaS), Cloud solutions, intelligence ecosystem, and Cloud vendor management

Additional Information

The background check process for this position includes being fingerprinted. Fingerprints will be used to check the FBIs criminal history records.

Please contact City Recruiting at City.Recruiting@coloradosprings.gov for any questions about this position.

Equal Opportunity Employer

The City of Colorado Springs is committed to a welcoming culture that values our employees unique individual qualities and fosters a welcoming environment where people want to be

The City of Colorado Springs offers additional compensation depending on the position, area of assignment, and specific job assignments, including shift differential, pay differential, acting or lead, special assignment, hazard pay, longevity, cell phone allowance, uniform allowance, relocation, awards, standby, call out, compensatory time off, tuition, overtime, extra duty, incentive, holiday premium, proficiency, and vacation sell back.

NOTE: This job announcement is not intended to include a complete listing of all responsibilities, knowledge, skills, and abilities associated with the position.

The City does not sponsor applicants for work visas of any kind (including but not limited to F-1, H-1B or TN visas). Applicants must be currently authorized to work in the United States on a full-time basis.

Apply to Join Our Team

• Please visit the City of Colorado Springs Careers page and review our opportunities. Click on Apply button to complete an online application for any position of interest. All job applicants will need to create a new login and online application (unless you already have a Government Jobs user ID and password).

• Completing your application in full, including the entire work experience section, will assist Human Resources in the applicant screening process. Your application may not be considered if all of the information requested for each employer you list is not provided.

• Applicants may redact information from their resumes, certifications, transcripts, or any other additional application materials that identify the applicant's age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.

• We encourage candidates with out-of-state credentials to inquire about expedited processing of Colorado licensing with the Colorado Occupational Credential Portability Program. More information can be found at the Colorado Department of Regulatory Agencies Licensing Portability page

• Our Government Jobs application system does not allow you to edit your application after it has been submitted for a position. If you want to make changes, you may submit another application prior to the position's closing date and time listed in the job posting. HR will review the last application you submit for a position.

The Citys job classifications, including physical demands and descriptions, can be found on the Colorado Springs Class Specifications page

You can view the status of your application on the City of Colorado Springs Careers page.

To be notified of future career opportunities sign up for job alerts on the Job Alerts page.

Working for the City of Colorado Springs is Rewarding!

Please visit the City of Colorado Springs Total Rewards Site for additional benefits information.

The City of Colorado Springs is a place where people want to come to work each day. We have a culture of excellence, and we strive to provide our employees with the very best overall career experience and Total Rewards. We are proud to offer a comprehensive and competitive benefits program to meet the needs of our employees and their families.

01

What is the highest level of education you have completed?

• Less than high school
• High School diploma or GED
• Associates Degree
• Bachelors Degree
• Masters Degree or above

02

How many years of relevant experience do you possess?

• Less than one year
• One or more years
• Two or more years
• Three or more years
• Four or more years
• Five or more years
• Six or more years
• Seven or more years
• Eight or more years
• Nine or more years
• Ten or more years

03

If yes, please explain, in written detail, your experience including your role and where you gained your experience.

04

Do you possess, or willing to obtain within 6-months of hire, a valid CompTIA Security+ certification

• Yes
• No

05

Which of the following do you have experience with? Check all that apply:

• COTS (Commercial Off the Shelf) platforms
• ITIL (Information Technology Infrastructure Library)-based Incident
• Request Fulfillment
• Change Management Processes
• SaaS (Software as a Service)
• Cloud Solutions
• Cloud Vendor Management
• None

Required Question

Employer City of Colorado Springs

Address 30 South Nevada Avenue, Suite 301

Colorado Springs, Colorado, 80903

Phone (719) 385-5125

Website http://www.coloradosprings.gov