Application Specialist (Salesforce)

Position: Application Specialist
Project Location: Denver, CO
Schedule: Hybrid: (Working Onsite on Wednesday)
Hourly Pay Rate: $28.00/hr.
Contract Duration: 12-Months

This position supports the On-Site Solar program in a high-volume, operations-focused environment. The contractor is responsible for managing and processing solar interconnection applications within the Salesforce platform, ensuring accuracy, efficiency, and timely progression through established workflows.

Key Responsibilities

• Manage and process customer solar interconnection applications in Salesforce
• Run reports and distribute work assignments across shared queues
• Move applications through defined workflow stages with accuracy and timeliness
• Respond to installer inquiries via Salesforce (Chatter)
• Identify and support process improvement and efficiency initiatives
• Collaborate with senior team members for guidance and issue resolution
• Cross-train to support both Colorado and Minnesota operating companies

• Work primarily within the Salesforce portal
• Run reports and assign workloads
• Process applications from intake through completion stages
• Respond to installer questions via portal comments
• Collaborate with team members on assignments and escalations
• Participate in limited meetings to maintain focus time
• Occasionally engage in working sessions with high-volume installers
• Minimal direct interaction with end customers

• Highly collaborative, remote-first team with strong peer support
• One day per week onsite (typically Wednesdays)
• Daily virtual “question sessions” for troubleshooting and knowledge sharing
• Mix of experienced staff and contractors
• Emphasis on teamwork, continuous learning, and escalation when needed

• Standard business hours
• Optional overtime (1–3 hours occasionally during peak or short-staffed periods)

• Experience with Salesforce or similar CRM systems in a high-volume environment
• Ability to manage work queues and process tasks efficiently
• Proficiency in Microsoft Office tools
• Strong attention to detail and accuracy in repetitive workflows
• Comfort working across integrated systems (e.g., CRM and billing platforms)

• Experience in the solar or energy industry
• Background in IT, systems, or operations
• Familiarity with SAP
• Experience navigating system integrations

• Customer-focused mindset
• Strong problem-solving abilities
• Effective communication skills
• Team-oriented with a willingness to learn and adapt

• Hybrid: Remote with one onsite day per week
• Onsite locations:
  • Denver, CO (T3)
  • Minneapolis, MN (401 Nicollet)

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.


System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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