Job Description: Application Specialist – Isolation & Actuation Technologies
Reports To: Isolation & Actuation Technologies Manager
Location: Suwanee, GA
Department: Isolation & Actuation Technologies (I&AT)
Job Summary
The Application Specialist supports the sales and technical efforts of the Isolation & Actuation Technologies (I&AT) Business Unit by selecting, sourcing, and quoting valve and actuation solutions. This role enhances customer satisfaction by providing timely and accurate support throughout the quote-to-order process, including parts sourcing, order fulfillment, and post-sale support. The specialist works closely with Account Managers (AMs), Application Engineers (AEs), Inside Sales Associates (ISAs), and suppliers to deliver high-quality solutions that meet customer operational and financial goals.
Principal Duties & Responsibilities
Sales & Technical Support
- Provide quotations for valves, actuators, and parts.
- Assist AM/AE teams in recommending best-fit solutions for customer applications.
- Transition won orders into the business system (IFS) and support order fulfillment.
- Source components through appropriate suppliers following correct pricing guidelines.
- Proactively resolve performance or delivery issues with suppliers.
- Process Improvement & Internal Collaboration
- Continuously improve quote-to-order-to-assembly-to-ship processes.
- Create and maintain standard price lists and quote tools for efficient turnaround.
- Document opportunities and competitive outcomes in Salesforce.
- Collaborate with I&AT Manager and team to help develop LMS content for training and development.
Customer & Supplier Communication
- Use effective communication (email, phone, CRM) to manage customer expectations.
- Escalate and expedite critical orders as needed.
- Build and maintain relationships with I&AT suppliers and partners.
Qualifications
Education & Experience
Degree in technical field of study or equivalent industry experience.
2+ years of customer service or technical sales experience preferred.
Experience in Power, Pulp & Paper, and Chemical industries is a plus.
Technical Skills
Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Experience with Salesforce, IFS, or similar business systems.
Performance Skills & Personal Attributes
Analytical Problem Solving: Systematic approach to evaluating and solving customer challenges.
Effective Communication: Clear and timely verbal and written communication.
Organization & Planning: Ability to prioritize and manage multiple tasks efficiently.
Commitment to Task: High motivation and urgency to complete responsibilities.
Conflict Resolution: Professional approach to managing interpersonal challenges.
Creativity & Logical Thinking: Innovative and reasoned problem-solving.
Service-Oriented Team Player: Dedicated to internal and external customer satisfaction.
Mechanically Inclined: Aptitude for understanding mechanical systems and components.
Physical Requirements
- Sedentary work with occasional lifting (up to 10 lbs).
- Frequent use of computer and phone.
- Occasional standing, walking, and light physical activity.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
At Control Southern, we believe that if you live with integrity, success will follow.
Control Southern helps manufacturing plants in the Southeast run better, faster and smarter through automation and customized valve solutions. We offer on-site consultation, engineering services, top-notch products and business experience.
To grow even more, we are seeking candidates with integrity, a drive to excel in engineering, a dedication to customer service and a thirst to innovative in management.
Our expertise is backed by Emerson, a leader in global manufacturing and technology. With a team of highly skilled automation professionals developing unique solutions for our clients in power, pulp & paper, life science, chemical, food & beverage, alternative energy and many other process industries, we help the world run more efficiently.
Across North America, Emerson strategically partners with local companies to assist with delivery, ensure quality, and maximize lifetime value of all automation assets. This integrated network of twenty-one strategically selected local companies, known as Emerson Impact Partners, offer the tools, services, subject matter experts, local expertise, and technologies within and beyond Emerson’s portfolio to serve valve, automation and reliability needs.
As an Emerson Impact Partner for Georgia, Bahamas, the majority of Florida and Alabama, and portions of Tennessee, Control Southern connects customers with world-class solutions, superior technical expertise, and life-cycle services.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities