Application Manager-IOT

Description

The Technical Application Manager will become a member of the GCS Data Collection Delivery Team and oversee the portfolio of Connected Truck applications within this team, ensuring operational excellence, integration, and alignment with organizational objectives. This role requires strong technical expertise, ownership, and the ability to manage complex systems across global teams, including outsourced partners. ------------------------------------------------------------- Key Responsibilities Application Operations & Monitoring: Ensure smooth functioning of applications, proactively monitor performance, and address issues promptly. Connected Vehicle & Telematics Operations: Manage connected vehicle applications and telematics platforms, monitor TCU-to-cloud communications, and support Remote Diagnostics and Over-the-Air (OTA) capabilities to ensure reliable vehicle connectivity and data availability. Platform Deployment & Support : Drive the implementation, rollout, and ongoing support of container-based solutions, coordinating with engineering, infrastructure, and business stakeholders while providing technical leadership and operational ownership. Data Analytics & Reporting: Develop and maintain Tableau and Power BI dashboards to monitor data quality, application performance, fleet health metrics, and operational KPIs, enabling data-driven decision making and proactive issue resolution. Incident & Problem Management: Proactively lead resolution of incidents and problems engaging multiple teams and vendors and providing solutions within set time limits. Component Oversight & Insight: Coordinate Connected Truck components, maintaining clear ownership and integration, and maintaining dashboards and reports to monitor component health, performance, and data quality. Data-Driven Decision Making: Use analytics to identify issues, propose solutions, and measure improvements based on truck data and identify anomalies or missing information. Assess the impact of incomplete data on customers. Prioritization & Planning: Apply to MoSCoW methodology and other frameworks to manage requirements and deliverables effectively. Problem Resolution & Mentorship: Lead structured problem-solving (e.g., Root Cause Analysis, 8D, DMAIC) and mentor team members. Cross-Cultural Collaboration: Facilitate integration of outsourced teams through cultural awareness, structured onboarding, and continuous feedback. Stakeholder Communication: Maintain transparent and timely communication with internal and external stakeholders. Continuous Improvement: Stay updated on emerging technologies and best practices relevant to team and/or department. Instances where the candidate introduced automation or innovative solutions to improve operations activity Vendor Management: Manage relationships with third-party vendors to ensure service requirements are met. Risk Assessment: Proactively identify technical and operational risks related to applications through data analysis and dashboard -------------------------------------------------------------

Additional Skills & Qualifications

Essential Skills & Qualifications Technical Experience: • 5-7 years of technical support experience in an IoT environment. • Proven experience managing complex technical applications in automotive or connected vehicle domains. • Analytical & Problem-Solving: Strong analytical and problem-solving skills with a structured approach to issue resolution (e.g., Root Cause Analysis, 8D, DMAIC). • Data-Driven Decision Making: Demonstrated ability to leverage data analytics tools and techniques to identify issues, propose solutions, and measure improvements. • Solid knowledge of high-frequency data transmission concepts such as Confluent, Apache Kafka • Working knowledge of CAN networks, e.g. dbc-files, can-interfaces, wiring harnesses, hex and binary calculation. Understanding of SAE J1939 and FMS standards • Expertise in IT Service Management (Change, Incident, Problem, Knowledge Management) as practice manager. Certified in ITIL V3/V4 • Broad hands-on experience with Agile (SAFe) methodologies. • Digital & Security Awareness: Ability to demonstrate information analysis and leverage current digital tools in a safe and controlled manner. Understanding of Cybersecurity principles and GDPR core themes to ensure compliance and data protection. • Tools: Proficiency in Microsoft Office tools (Visio, Word, Excel, PowerPoint, SharePoint). Expert in ServiceNow, Hands-on experience with tools such as Power BI, Tableau, Snowflake, SQL, Python (for data analysis), and Excel advanced functions for trend analysis and reporting. • Experience in developing and implementing automation e.g. scripts, PowerApps etc. • Excellent communication skills for cross-functional and multicultural teams working in different time zones. • Ownership: Self-driven, proactive, and able to influence, mentor, and lead in a matrix organization. • Generative AI experience by demonstrating automate tasks, improve operational efficiency and enhance productivity • Education: Bachelor's or Masters degree in Comp Sci

Experience Level

Intermediate Level

Job Type & Location

This is a Permanent position based out of Lewisville, TX.

Pay and Benefits

The pay range for this position is $50.00 - $55.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Lewisville,TX.

Application Deadline

This position is anticipated to close on Aug 10, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.