The Application Analyst role is responsible for configuring, documenting, testing, modifying and maintaining software applications. Build specific applications and technology expertise to and contribute to the specification and design development process. Create system and operating documentation. Job functions include configuring applications by translating the business requirements into software specifications.
The Ambulatory Ancillary Applications team supports patient‑facing software applications used in outpatient care settings. The team partners with business and operational groups to implement new applications, provide ongoing incident support, and restore service effectively. The team also leads application upgrades and infrastructure‑related changes in collaboration with vendors and internal IT teams to ensure systems are secure, reliable, and aligned with enterprise standards, while reducing technical risk and supporting long‑term stability. Support for Epic and Cardiology systems is handled by other dedicated teams and is not included in this role.
Responsibilities
Configure, modify, test and troubleshoot existing programs/software. Analyze end user data and business needs to recommend changes and optimize of program/system performance. Develop deep application knowledge within specified focus areas. Write and maintain application systems documentation.
Proactively participates in IT workflow processes including 1) Incident and Problem Management, 2) IT Service Request Management, 3) Change Control Management and 4) IT Project Management.
Accurately translates business requirements to detail-level system specifications and evaluates against current system capabilities. Understands workflows with the objective to meet business needs.
Effectively unit test all code and programs prior to releasing them to the quality assurance team. Resolve all unit test issues in a timely manner. Assist the quality assurance team in identifying test cases and in creating/mining test data to enable a thorough test of all deliverables. Provide implementation/production support as required.
Evaluate and understand dependencies between applications to understand if making a change in one application would have a negative impact in another application. Use knowledge of assigned application(s) to help resolve issues and drive optimal business solutions.
Support the implementation planning for application program requirements. Support the end-user and technical operations staff as required by providing excellent customer service. Assist senior development staff with the integration of technology within and across areas of IT.
Works as a member of an application team as well as with other application and technical teams. Supports multiple concurrent work efforts, educates and coaches other team members, and works with minimal supervision in support of team initiatives.
Actively participates in creating and implementing improvements to achieve clinical, satisfaction and/or efficiency outcomes.
Provides ongoing operational system support and resolves escalated issues. Interacts with vendors on problem determination, resolution, issue tracking, upgrades and fixes.
Participates in after-hours support as determined by IT Leadership
Patient Centered: Provide services centered on the needs and safety of our patients and families.
Required Qualifications
Bachelor’s degree or combination of education and related work experience
3 years of IT application experience
If supporting Epic, certification in core applications is required within six months of employment
Preferred Qualifications
Bachelor’s degree in IT field
Experience within the Healthcare Industry
Certifications and experience relative to the role