Claims Management, Claims Processing, Corporate Policies, Customer Support/Service, Documentation, Insurance, Maintain Compliance, Negotiation Skills, Time Management
Job Summary
The APP Claims Agent is pivotal in managing Accident Protection Plan claims, ensuring efficient processing and high-quality customer service. This role involves detailed claims handling, documentation, and collaboration with internal and external stakeholders.
Compensation: $17 an hour
Detailed Responsibilities:
- Process APP claims, including vehicle receipt, documentation, and negotiation with insurance providers.
- Provide exceptional customer service, addressing queries and concerns with professionalism.
- Maintain accurate weekly reports on pending claims, aiming for expedient resolutions.
- Collaborate with General Managers for claim approvals or denials and engage with salvage companies as needed.
- Ensure adherence to claims processing standards and company policies.
- Other duties and responsibilities as assigned by your direct manager.
- Follow company policies and procedures and support company mission, vision, values and standards of ethics.
- Daily attendance required to ensure all duties are completed in a timely fashion.
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