API Customer Experience Professional

Job Title: Product Owner

Location: Open to Minneapolis, MN 55402 and Atlanta, GA 30328,
It could be either fully remote or hybrid. 3 days a week in office if Hybrid.
Duration: 6 months on contract with possible extension
FTE Conversion not expected
Working hours:  9-5 EST

Job Description

API Customer Experience Professionals are customer obsessed in defining and delivering the strategy and vision required for digital experiences to stay ahead of constantly evolving economic, competitive, technological, and customer needs.  This role sits at the intersection of product teams, platform standards, and external partners. You will help federated product teams successfully publish APIs while ensuring consistent security, reliability, and operational readiness – balancing speed with quality at scale, while evaluating emerging AI capabilities to automate tasks. You are an advocate for partner experience, launch readiness, and long-term success, making sure APIs are not only built quickly but are safe, supportable, and easy for partners to adopt and use. As an API Customer Experience Professional, you will:

Enable API Launch Readiness and Quality

• Support federated product teams as they prepare APIs for launch, ensuring they meet enterprise standards for security, reliability, and operational readiness
• Act as a guide—not a gatekeeper—helping teams understand expectations and resolve issues early
• Streamline and automate launch requirements to reduce time to market

Champion a Consistent Partner Experience

• Ensure partners experience one cohesive process, even when APIs come from different teams or business lines
• Identify gaps or inconsistencies in documentation, onboarding, support, or operational handoffs that impact partners

Reduce Risk Through Standards and Governance

• Help enforce consistent standards and controls that reduce enterprise, regulatory, and partner risk
• Ensure APIs remain compliant throughout their lifecycle—not just at launch
• Support escalation paths, and ongoing health monitoring for partner-facing APIs

Support Scale and Time to Market

• Leverage shared services, patterns, and governance models to help teams move faster without sacrificing quality
• Help the organization scale partner growth while keeping operational and compliance risk manageable

Act as a Cross-Functional Connector

• Collaborate closely with product managers, engineering teams, security, legal, operations, and partner support
• Translate enterprise expectations into practical guidance that teams can act on
• Represent partner needs in internal discussions and planning efforts

Basic Qualifications

·         Bachelor's degree or equivalent experience

·         3–5 years working with APIs

 Preferred Skills/Experience

• Knowledge of performance testing, API governance, and developer portals.
• Knowledge of Swagger/OpenAPI documentation and design.
• Experience in technical writing and/or communications experience which involved the definition of workflows, procedures, and training materials for technical and non-technical audiences
• Experience building interfaces with Power Apps and automations with Power Automate.
• Experience in prompt engineering: design, writing, and refining prompts to achieve desired AI outcomes.
• Positive, team-oriented attitude with strong verbal and written communication skills.
• High attention to detail with strong information design, visual presentation, and organizational skills.
• Strong influencing, partnership, and cross-functional collaboration skills.
• Ability to manage multiple complexes, highly visible tasks and deadlines with limited supervision.
• Ability to quickly learn new skills and processes and adapt to changing requirements.
• Proficiency with Microsoft Office; familiarity with tools such as Jira, Confluence, PowerPoint, SharePoint, and ServiceNow is a plus.
• Preferred technical skills: Java or Python; NLP/LLMs; agentic AI; vector databases; Power Apps/Power Automate; Postman; Datadog; API Metrics; Splunk; and MCP.
• Preferred non-technical skills: problem decomposition, AI safety guardrails, and managing agentic workflows.