API Customer Experience Professional Jobs in USA, MN, Minneapolis | Rose International Job

Rose International

Minneapolis, MN(remote)

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JOB DETAILS

SALARY

$53–$53 Per Hour

JOB TYPE

Full-time

SKILLS

Application Programming Interface (API), Artificial Intelligence (AI), Atlassian JIRA, Banking Services, Cross-Functional, Customer Experience, Data Visualization, Detail Oriented, Documentation, Enterprise Protection, Information Design, Java, Legal, Microsoft Office, Microsoft PowerPoint, Microsoft SharePoint, Natural Language Processing (NLP), Onboarding, Operational Support, Performance Testing, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Product Engineering, Python Programming/Scripting Language, Regulations, Risk, SWAGGER OAS, ServiceNow, Splunk, Team Player, Technical Writing, Time Management, Writing Skills

LOCATION

Minneapolis, MN

POSTED

Today

Open to Minneapolis and Atlanta (It could be either fully remote or hybrid. 3 days a week in the office if Hybrid.)Required Education: Bachelor's degree or equivalent experienceRequired Skills/Experience: 3–5 years working with APIs Preferred Skills/Experience:Knowledge of performance testing, API governance, and developer portalsKnowledge of Swagger/OpenAPI documentation and designExperience in technical writing and/or communications experience which involved the definition of workflows, procedures, and training materials for technical and non-technical audiencesExperience building interfaces with Power Apps and automations with Power AutomateExperience in prompt engineering: design, writing, and refining prompts to achieve desired AI outcomesPositive, team-oriented attitude with strong verbal and written communication skillsHigh attention to detail with strong information design, visual presentation, and organizational skillsStrong influencing, partnership, and cross-functional collaboration skillsAbility to manage multiple complexes, highly visible tasks and deadlines with limited supervisionAbility to quickly learn new skills and processes and adapt to changing requirementsProficiency with Microsoft Office; familiarity with tools such as Jira, Confluence, PowerPoint, SharePoint, and ServiceNow is a plusPreferred technical skills: Java or Python; NLP/LLMs; agentic AI; vector databases; Power Apps/Power Automate; Postman; Datadog; API Metrics; Splunk; and MCPPreferred non-technical skills: problem decomposition, AI safety guardrails, and managing agentic workflows Overview:API Customer Experience Professionals at our Bank are customer-obsessed in defining and delivering the strategy and vision required for digital experiences to stay ahead of constantly evolving economic, competitive, technological, and customer needs. This role sits at the intersection of product teams, platform standards, and external partners. You will help federated product teams successfully publish APIs while ensuring consistent security, reliability, and operational readiness – balancing speed with quality at scale, while evaluating emerging AI capabilities to automate tasks. You are an advocate for partner experience, launch readiness, and long-term success, making sure APIs are not only built quickly but are safe, supportable, and easy for partners to adopt and use. As an API Customer Experience Professional, you will:Enable API Launch Readiness and QualitySupport federated product teams as they prepare APIs for launch, ensuring they meet enterprise standards for security, reliability, and operational readinessAct as a guide—not a gatekeeper—helping teams understand expectations and resolve issues earlyStreamline and automate launch requirements to reduce time to marketChampion a Consistent Partner ExperienceEnsure partners experience one cohesive process, even when APIs come from different teams or business linesIdentify gaps or inconsistencies in documentation, onboarding, support, or operational handoffs that impact partnersReduce Risk Through Standards and GovernanceHelp enforce consistent standards and controls that reduce enterprise, regulatory, and partner riskEnsure APIs remain compliant throughout their lifecycle—not just at launchSupport escalation paths, and ongoing health monitoring for partner-facing APIsSupport Scale and Time to MarketLeverage shared services, patterns, and governance models to help teams move faster without sacrificing qualityHelp the organization scale partner growth while keeping operational and compliance risk manageableAct as a Cross-Functional ConnectorCollaborate closely with product managers, engineering teams, security, legal, operations, and partner supportTranslate enterprise expectations into practical guidance that teams can act onRepresent partner needs in internal discussions and planning efforts **Only those lawfully authorized to work in the designated country associated with the position will be considered.** **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.** Benefits: For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website. California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here. Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department. Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

About the Company

Rose International

Founded in 1993 by Sue Bhatia, Rose International is one of the nation's leading minority- and woman-owned providers of Staffing and Total Talent Solutions. We serve companies in all 50 states and employ thousands of people across the country.

COMPANY SIZE

2,500 to 4,999 employees

INDUSTRY

Staffing/Employment Agencies

WEBSITE

https://www.roseint.com/