Apartment Maintenance Supervisor

About us:

The Neiders Company, founded in 1989, is a fully integrated real estate investment firm headquartered in Seattle, Washington. We currently own and operate over 85 apartment communities in the Pacific Northwest and Southwestern United States with other markets under consideration. 

Our dedication to accountability and legendary service sets us apart in the industry, and we are seeking a dynamic Maintenance Supervisor to join our team and uphold these values in all aspects of property maintenance.

Job Summary:

We are seeking a resilient, hands-on Maintenance Supervisor to lead maintenance operations at one of our high-demand communities in a fast-paced, dynamic environment. This individual will oversee the property’s maintenance functions, ensuring safety, operational efficiency, and exceptional resident satisfaction.

As the Maintenance Supervisor, you will manage daily maintenance operations, lead and develop a maintenance team, coordinate vendor work, ensuring compliance, adhering to budget and uphold our company’s standards of quality, accountability, and legendary service.

Essential Functions (Include but are not limited to):

Property Maintenance & Operations

• Oversee all aspects of property maintenance including HVAC, plumbing, electrical, carpentry, appliance repair, and unit turnovers.
• Develop and manage preventive maintenance schedules, ensuring consistent follow-through and documentation.
• Conduct regular property inspections to identify issues, prioritize repairs, and ensure compliance with safety standards.
• Work with maintenance team to ensure daily maintenance tasks, service request, and make ready standards are met.
• Maintain accurate records of work orders, materials inventory, and equipment service logs.
• Perform various proactive preventative maintenance inspections, light audits, property equipment.
• Ensure the property is cleanliness standards are met, amenities are upheld to standards.
• Observe and promote safety and risk management in accordance with local, federal, state, and company standards.

Team Leadership & Development

• Supervise, train, and motivate maintenance staff to perform at a high standard of safety and productivity.
• Provide clear direction, feedback, and accountability to ensure tasks are completed efficiently and correctly.
• Mentoring the maintenance team and coaching their career goals.
• Foster a positive, team-oriented culture built on pride in craftsmanship, communication, and ownership.

Resident Service & Communication

• Deliver prompt, courteous, and professional responses to resident maintenance requests.
• Communicate clearly with residents regarding repair timelines and follow-up actions.
• Partner with the property management team to ensure maintenance supports overall resident satisfaction goals.

Vendor & Project Coordination

• Schedule, oversee, and evaluate the performance of third-party contractors for major repairs and capital projects.
• Ensure all vendor work meets company standards and is completed within scope, budget, and timeline.
• Monitor costs and identify opportunities for operational savings without compromising quality.

• Safety & Compliance
• Ensure all work complies with OSHA regulations, company safety protocols, and local building codes.
• Train maintenance staff in proper use of tools, equipment, and safety procedures.
• Lead emergency response efforts and maintain readiness for property-related incidents such as fires, floods, or equipment failures.

Qualifications:

• High school diploma or equivalent; technical training or certifications preferred.
• Minimum 5 years of multifamily maintenance experience, with at least 2 years in a supervisory role.
• Strong technical knowledge of HVAC, plumbing, electrical, and general maintenance, with proven success in high-demand, fast-paced property environments.
• Boiler and Chiller experience is recommended
• Bilingual (English/Spanish) highly preferred to support effective communication with residents and team members.
• Ability to cope and defuse situations with associates or upset residents.
• Excellent leadership, organizational, and communication skills.
• Proficiency with maintenance systems, work order tracking, mobile device, basic computer background, and communication tools.
• Availability to work evenings, weekends, and participate in on-call rotations.
• Valid driver’s license, proof of auto insurance and reliable transportation required.

Physical Requirements

• Ability to stand, walk, bend, climb stairs and ladders, and perform hands-on maintenance tasks throughout the workday
• Ability to lift, carry, push, or pull tools and materials weighing up to 50 lbs on an occasional basis
• Ability to work indoors and outdoors in varying weather conditions and access mechanical, utility, and elevated areas
• Ability to safely operate hand tools, power tools, and maintenance equipment
• Ability to communicate effectively, follow safety procedures, and use mobile devices or computers for work orders

Benefits and Perks:

• Medical, Dental, and Vision insurance (eligible after 60 days)
• MetLife Supplemental Insurance options
• Employee Assistance Program (legal, financial, and counseling services)
• 401(k) plan (after 90 days)
• Long-Term and Short-Term Disability options
• 15 PTO days, 8 paid holidays, and 1 floating holiday
• ORCA card
• Wellness program and e-learning platform for ongoing development

The Neiders Company LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We comply with the Americans with Disabilities Act (ADA) and provide reasonable accommodations to qualified individuals with disabilities.