Business Operations, Communication Skills, Customer Experience, Customer Support/Service, Delivery Driving, Establish Priorities, Follow Through, Inventory Cycle Counts, Leadership, Loss Prevention, Operations Management, Operations Processes, Power Amplifier, Process Flow, Product Flow, Product Positioning, Record Keeping, Retail, Retail Management, Sales, Shipping/Receiving, Team Building, Team Lead/Manager, USPS (United States Post Office), Visual Merchandising
LOCATION
Bethesda, Maryland
POSTED
30+ days ago
Location:
This position is located at 4801 Bethesda Ave, Bethesda, Maryland, 20814 United States
Role Summary:
An Operations Manager leads the back of house operations and maintains the flow of product from receipt to placement. Responsibilities also include supporting the customer experience to achieve an engaging and inspiring store environment.
Role Responsibilities:
Customer Experience
Leads by example in providing extraordinary service where all customers feel welcome, heard and valued
Actively participates as the Customer Experience Manager by driving engagement in each zone through elevated communication; guides the team to prioritize the customer experience and achieve store objectives
Delivers a seamless, multi-channel shopping experience through expertise in omni systems and applications to efficiently get the product to the floor and elevate customer engagements
Leadership + Team Management
Leads the stock-to-sales processes which includes receiving of shipment to meet productivity standard and brand expectations
Oversees organizational standards in back of house and exercises creative decision-making to impact organization and efficiency; facilitates the sharing of relevant information regarding shipment, restock, and back of house organization with the team
Demonstrates loss prevention awareness through assisting in cycle counts, markdowns, and transfers; actively supports the heavy workload prepping and executing yearly inventory
Visual + Business Operations
Supports daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities and IT issues
Assists in maintaining a visually compelling store that is well-loved by adhering to daily tasks; may oversee additional operational responsibilities with transfers, markdowns, and omni processes
Collaborates with key partners to effectively lead the shipment process including UPS/USPS deliveries and send sales; maintains a record for all receiving paperwork for store’s inventory integrity
Leads product flow processes which include shipment receipt, processing, security tagging, and preparing product for floor placement; understands how the merchant process impacts business and prioritizes product flow accordingly
Communication + Relationships
Contributes to an inclusive environment by helping to amplify all voices, actively seeking and advocating different perspectives
Communicates daily with the leadership team on supply needs, flow of shipment, support needs, shipping damages, and box count discrepancies
Provides insight related to the shipment trends and new receipts to Store Manager and Visual Merchandising Manager
Contributes to positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team building activities
Role Qualifications:
Anthro brand fan
2+ years of retail leadership experience
Great communicator able to set clear objectives and follow through
Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
The Perks:
URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores