Animal Assistance and Transport Programs Manager

Animal Assistance and Transport Programs Manager

The Arizona Humane Society is seeking a full-time leader to oversee our Animal Assistance and Transport departments, based primarily at our Papago Park Campus, Monday through Friday from 9:00 AM to 5:30 PM. If you're a strong leader looking to make an impact, keep reading!

Paws Up For Great Benefits!

• Competitive salary
• Generous PTO program
• Up to 8 paid holidays per year
• 401(k) with employer contribution
• Medical, Dental and Vision Plans
• Got student loans? Employment with AHS may qualify you for the Public Service Loan Forgiveness (PSLF) program!
• Discounts on veterinary services and other pet perks!

Day in the Life:

In this role, you'll serve as the primary leader for Animal Assistance, Rescue, and Transport Programs, acting as the first point of contact and ensuring pets are connected with people through critical services and strategic partnerships. You'll oversee daily operations, guide program initiatives, and help drive progress toward organizational goals.

You'll lead, coach, and develop a high-performing team, providing clear direction, support, and accountability while fostering a culture of compassion, collaboration, and excellence. A key part of your role will be building and maintaining relationships with local and national partners to support transport efforts, helping address adoption disparities by bringing pets into AHS and coordinating placements with rescue organizations.

You'll regularly evaluate program performance, analyze data, and refine processes to improve efficiency, service quality, and overall impact. This role also includes managing budgets, contributing to grant efforts in partnership with Development, and ensuring policies and procedures support both operational success and an exceptional experience for our community.

Job Requirements:

• Bachelor's degree in Business Administration or a related field preferred
• Certified Animal Welfare Administrator (CAWA) certification preferred
• Valid driver's license
• 5+ years of experience in animal welfare leadership or a related field
• Proven track record of leading, developing, and managing large teams
• Experience in customer experience, customer lifecycle, and CRM systems
• Strategic thinker who thrives in a fast-paced environment and can translate complex concepts into actionable plans
• Self-starter with the ability to manage multiple priorities and lead with urgency
• Critical, creative, and innovative problem-solver
• Strong budgeting, performance management, and financial analysis skills
• Exceptional communication skills with the ability to speak, read, write, and understand English, Bilingual in Spanish is a plus

Physical Demands/Work Environment:

While performing the duties of this job, the employee will be required to occasionally drive an AHS vehicle. The employee is required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds.

There will be exposure to dust, heat, cold and temperature changes; wet floors, and animal noises, odors and dander. Most time will be spent in a typical air-conditioned and heated office environment.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Information

The Arizona Humane Society is an Equal Opportunity Employer and a participant in the E-Verify program.

Ready to Join our team and make a difference every day?

Explore all of our current career opportunities here: Careers - Arizona Humane Society