Analysts, App Support
T-Mobile USA, Inc.
Overland Park, KS
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JOB DETAILS
LOCATION
Overland Park, KS
POSTED
30+ days ago
information, please see: https://www.kansasworks.com/jobs/13363944
T-Mobile is Americas supercharged Un-carrier, delivering an advanced 4G
LTE and transformative nationwide 5G network that will offer reliable
connectivity for all. Analysts, App Support located in Overland Park, KS
will assist in the formulation and definition of system scope and
objectives based on user needs;
Position duties and responsibilities include, but are not limited to
- Utilize monitoring tools such as AppDynamics, Splunk, and Grafana to
track and ensure optimal application performance.
- Assist the application team in running shell scripts to automate
processes and maintain application stability.
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- Provide first-level support and issue resolution for databases,
including Oracle, SQL Server, and MySQL.
- Configure system settings and options, plan and execute unit,
integration, and acceptance testing, and create specifications for
systems.
- Provide front office monitoring for critical sales, care, billing,
and activations applications to proactively identify potential
issues to avoid business impact and/or reduce mean time to repair.
- Monitor virtual IT NOC for reported issue and to report issues
identified on dashboards in the IT Operations Command Center.
- Create and maintain application and business transaction dashboards
utilizing application performance tools like ELK, Kibana and
AppDynamics.
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- Perform routine maintenance and troubleshooting on Windows and Linux
servers which includes patching, certificate renewals.
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- Manage access to Kubernetes (TKE) clusters and ensure appropriate
permissions and access controls are in place for team members and
services.
- Create and update Kubernetes Configuration Maps and Secrets as
required by applications, ensure sensitive data like credentials are
securely stored and managed within the clusters.
- Work with assigned application support, development, and testing
teams as an evangelist for AppDynamics tools to perform basic
training and provide information for them to create alerts for their
specific application.
About the Company
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