As a Fortune 500 company Packaging Corporation of America PCA is an ideas and solutions company.
Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package transport and display products of all kinds.
Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence.
We have approximately 15000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers.
Our mission is to serve the needs of our customers today and tomorrow with products and services that exceed expectations for performance and environmental responsibility.
People • Customers • Trust
Position Summary
To provide accurate credible timely and cost-effective testing and evaluation of materials submitted to PCAs TDSQ Testing Facility while supporting the ongoing development and optimization of PCAs product offerings.
This employee will also support operational excellence assuring the accuracy and ongoing improvement of lab processes.
Dimensions
This Position is one of a team in the TDSQ labs a manager supervisors engineers and technicians and occasional contract staff supporting customer and product development efforts across the PCA organization.
Project work includes support for new containerboard combined board and packaging innovation onboarding of large new Customers plant trials and materials evaluations for Customers and prospects.
Principal Accountabilities
Provide accurate effective quick response testing evaluation and reporting.
Implement test plans and testing process to address and resolve customer issues supporting sales and product improvement efforts.
Source log track prepare condition and assemble test specimens execute appropriate testing.
Analyze and summarize data complete reporting of results with detailed analysis as required.
Provide value-added conclusions to requestors and suggestions to improve optimize or remedy the problem that generated the test request.
Take an active role in maintaining the accuracy and functionality of TDS lab facilities in Vernon Hills.
Proficient operation of equipment following relevant TAPPIASTMISTA standards.
Operate and maintain data collection systems with an eye towards improving utility and functionality.
Familiarity with operations of laboratory test equipment focusing in one major area of lab operations.
Developevolve training and skills to support and contribute across multiple lab operations.
Participate in the training and mentoring of contract and co-op staff that periodically join the lab on a temporary basis and engage in the industry test method review and development process.
Work safely both on site and off collaborate with all site employees in safe operation of all lab equipment and develop safety-training improvements and support site safety goals.
Responsible for knowing and following policies and procedures of the company for sharing information that would benefit other members of the team and for finding ways to improve the delivery of service to our Customers.
Continually strive to strengthen PCAs business philosophy of meeting needs and exceeding expectation for Customers.
This includes supporting PCAs Commitment to Service which involves doing whats right for our Customers focusing on strategies that add value and support growth and keeping the promises that we make.
Decision Making
The Technical Analyst is expected to work under general supervision typically reporting to the Sr. Mgr Technical Operations & Resources.
This position requires a professional able to make timely and considered decisions on test protocol selection to meet customer needs as well as analytical reporting with a high level of integrity.
The Technical Analyst is expected to collaborate with more senior team members in determining the best way to address customer needs making decisions as to hisher approach to completing assigned projects given limited direction and evaluation of problem statements.
The individual is expected to take general direction and make decisions on the many details associated with the project or task.
The individual is expected to use hisher knowledge and experience to gather relevant information identify key issues and relationships compare data from different sources identify cause-effect relationships and recommend solutions.
Unresolved issues or questions should be escalated to the Sr. Mgr Technical Operations & Resources.
As a company representative the Technical Analyst must exercise discretion realizing that hisher interactions with vendors and customers must be in accordance with PCA policies and ethics.
Interactions with Customers and Contacts
This position works cooperatively with individuals across the TDSQ group with frequent verbal and electronic hard copy communication with internal Customers sales and plant operations national and local sales groups etc. external Customers and PCATDS management.
It requires clear communication fostering collaboration to meet customer satisfaction goals.
Position Requirements
Associates degree required BS preferred in paper science package engineering or related sciences.
Entry level less than 1 year of experience.
Co-op experience preferred.
Ability to read understand and follow with precision standard laboratory testing procedures.
Capable of safely handling packages of up to greater of 50 lbs. or SOPIOSHA limits or 100 lbs. with assistance.
Commitment to develop and foster strong working relationships.
Willingness to travel occasionally by appropriate modes.
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COMPENSATION AND BENEFITS
Starting salary for position 62400-78000.
Within the first 30 days of employment an employee and their dependents is eligible to enroll in certain benefit coverages -- medical dental and vision - and are automatically enrolled in life AD&D and disability coverages.
Upon hire an employee is automatically enrolled in the 401k plan.
The plan offers both pre-tax and Roth contribution options along with employer provided matching contributions.
Disclaimer
The Compensation and Benefits information in this posting represents PCAs good faith and reasonable estimate of what it may pay for this position.
The Company reserves the right to modify this information at any time subject to applicable law.
PCA is an Equal Opportunity Employer
Qualified Applicants must apply at careers.packagingcorp.com to be considered.
At PCA, we think of ourselves as more than a box manufacturer. We are an ideas and solutions company. We seek to be the leader in helping our customers — large and small — package, transport and display products of all kinds. It just happens to be that corrugated products are our area of expertise.
So a partnership with PCA isn’t just about buying boxes. It’s about building a relationship with a knowledgeable, trusted, committed source; adding value to your business; and actively contributing to your success in the marketplace.
Whether you are looking for conventional shipping containers, custom-printed corrugated boxes, custom packaging or eye-catching retail visual displays, PCA is here to deliver the right packaging solution on time and on budget.
At PCA, our people are as sharp at posing questions as they are at providing answers. With good reason… We realize that the key to offering responsive customer service is never taking our customers for granted. That’s why at the same time you’re learning about our products and how we do business, we’re learning about yours.
So don’t be surprised if PCA people collaborate more than you’re used to, or engage you in conversations that go beyond flute profiles and stacking strength. For PCA people, it’s all about understanding customer service — doing our very best to give you the ideas and products that support your needs.