Analyst-Operations Risk Management

The Global Risk & Compliance (GRC) organization serves as American Express' independent risk management function. GRC maintains the enterprise risk framework, provides oversight and challenge, and monitors key risks. By embedding risk discipline into strategy and operations, GRC enables responsible growth, innovation, and long-term value creation while protecting customers and shareholders.

The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the company, and oversees risk ownership throughout business units, products, and processes.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

• 2+ years in a risk management function (e.g., audit, compliance, operations, credit, etc.)
• Understanding of critical operational risk management lifecycle activities
• Excellent project management skills with a track record of developing end-to-end risk management processes
• Strong communication and interpersonal skills
• Strong analytical and problem-solving skills, with an ability to analyze data, identify trends and evaluate risk scenarios effectively
• Proficiency in SQL, python, and Archer/Tableau database queries preferred
• Experience supporting risk exam management processes preferred

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

• Support the day-to-day internal and external exam management process, working across enterprise functions
• Track resolution of requests and ensure that significant risks and issues are appropriate and escalated in a timely manner
• Partner with ORM teams and advise on responses to exam & audit inquiries
• Develop and maintain systems and processes to ensure consistent and efficient exam responses across the business unit
• Review and enforce compliance with enterprise policies
• Help prepare and present materials to ORM leadership and the Operational Risk Management Committee regarding audit and regulatory initiatives
• Support the day-to-day internal and external exam management process, working across enterprise functions
• Track resolution of requests and ensure that significant risks and issues are appropriate and escalated in a timely manner
• Partner with ORM teams and advise on responses to exam & audit inquiries
• Develop and maintain systems and processes to ensure consistent and efficient exam responses across the business unit
• Review and enforce compliance with enterprise policies
• Help prepare and present materials to ORM leadership and the Operational Risk Management Committee regarding audit and regulatory initiatives