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Analyst III, Support

Progress Rail

Albertville, Alabama

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JOB DETAILS
SKILLS
Analysis Skills, Auditing, Baan, CRT (Cathode Ray Tube) Displays, Caterpillar Equipment, Communication Skills, Data Collection, Detail Oriented, HRIS/HRMS, Help Desk, Identify Issues, Kronos Products, Leadership, Leading Edge Technology, Lift/Move 40 Pounds, Management of Information Systems/Technology (MIS), Payroll Software/Services, Peoplesoft, Problem Solving Skills, Regulations, SAP, Sarbanes-Oxley Act (SOX), Server Maintenance, Software Patches, Software Testing, Technical Leadership, Technical Support, Test Design, Testing, Train-the-Trainer, Training/Teaching, Web Services
LOCATION
Albertville, Alabama
POSTED
9 days ago
PRS Facility Location
Albertville, AL (PRSC Corp HQ) - 001
Job Purpose
• Primary application & end-user support for UKG Pro WFM (Kronos) including but not limited to the following modules Timekeeper, Accruals and Attendance and Analytics
• Configure/Support InTouch data capture devices
• Design, test, troubleshoot UKG/CRT interfaces between source HR/Payroll systems
• Secondary support of other HRIS/Payroll related systems (SAGE People, Cornerstone LMS, etc.)
• Engage and interact with users to troubleshoot and resolve system issues
• Apply and test vendor patches and upgrades
• Collaborate with leaders to convert business requirements into technical specifications
• Provide technical leadership by providing training both on-site and remote either directly to end users or via train-the-trainer methods
• Adhere to all internal and regulatory controls.
Req ID
11942BR
Company Description
Progress Rail stands at the intersection of legacy and innovation-driving the future of rail with a pioneering spirit. Since its founding in 1983, the company has grown to become one of the world's largest and most trusted providers of railroad products, services, and technologies. Today, Progress Rail delivers a comprehensive portfolio of cost-effective solutions to railway customers around the globe. From the rails themselves to the EMD® locomotives that ride them, the company's products are in operation across more than 100 countries-powering progress and connecting communities. In 2006, Progress Rail joined Caterpillar Inc., further strengthening its ability to lead the rail industry with cutting-edge technology, unmatched expertise, and a commitment to excellence. At Progress Rail, the team is not just building the future of rail-they are making history every day.
Education / Training
• Bachelor degree in CIS, MIS or related Technology field preferred;
• Well-developed analytical and problem solving skills.
Job Title
IT Support Analyst
City
Albertville
Key Job Elements
• Support Kronos WFC V8 including but not limited to the following modules Timekeeper, Accruals and Attendance, Activities and Analytics;
• Configure and support InTouch biometric terminals;
• Design, test, and troubleshoot interfaces between Kronos and other internal applications (SAP, PeopleSoft, Baan LN, etc.) using WIM and/or web services;
• Engage and interact with users to troubleshoot and resolve system issues;
• Apply and test vendor patches and upgrades as well as server maintenance with limited business impact;
• Collaborate with leaders to convert business requirements into technical specifications;
• Provide technical leadership by providing training both on-site and remote either directly to end users or via train-the-trainer methods;
• Perform code deployments to other systems (i.e. PeopleSoft);
• Adhere to all Sarbanes-Oxley and Progress Rail auditing and procedural requirements.
Qualifications and Experience
• Minimum 3-5 years of experience in IT support role;
• Able to communicate professionally to both internal and external customers;
• Preferred experience with systems implementations projects;
• Knowledge of Timekeeping (Kronos preferred);
• Highly self-motivated and directed, with extreme care and attention to detail;
• Must be a team player.

Essential and Physical Activities Functions
• Strength - Must be able to lift 40 lbs;
• Motion - The position is primarily in an office setting requiring sitting at the desk the majority of the day;
Vision/Hearing Requirements - May spend long periods of time in front of computer screen;
• Work Environment- Will spend the majority of time in office environment, although exposed occasionally
to plant facilities requiring exposure to hot and cold environments along with noise exposure;
• Emotional Demands - Must have good communications skills;
• Safety - Not a safety sensitive position but does requires the use of PPE when in a production
environment.
EEO
Progress Rail is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities.

Benefits
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance, and experience. Please note that salary is only one component of total compensation at Progress Rail.**
  • Competitive Salary
  • 401(k) plan with up to 6% company match (no waiting period with immediate vesting)
  • Medical/Dental/Vision/Life/Disability I

About the Company

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Progress Rail