Analysis Skills, Audiovisual, Communication Skills, Customer Support/Service, ITIL (IT Infrastructure Library), Legal, Legal Support Skills, Microsoft Windows Operating System, On Call, On Site Support, Printers, Team Player, Technical Support, Time Management, Willing to Travel
This on-site Service Desk Analyst role involves providing technical support to attorneys and staff across multiple locations, resolving hardware, software, and system issues in a timely manner.
- Work within a team to support user devices, applications, and office environments, including remote users.
- Participate in rotating after-hours and weekend on-call support.
- Assist with setup of phones, printers, and audio/video equipment, and support conference rooms.
- Monitor support queues, collaborate on complex issues, and document procedures for knowledge sharing.
- Occasional travel may be required for firm-related needs, including litigation support.
- Requires an associate's degree or equivalent, with preferred certifications like ITIL, and strong knowledge of Windows, Office, and legal applications.
- Excellent communication, teamwork, and customer service skills are essential.
- Salary range is $45,000 - $83,000, based on experience and location.
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Womble Bond Dickinson LLP