Analyst - Customer Solutions

General information

Career area

Collections

Work Location(s)

12808 Gran Bay Parkway West, FL, 12850 W Gran Bay Pkwy, FL

Remote?

No

Ref #

22853

Posted Date

07-13-26

Working time

Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that's more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?

Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

The Analyst will drive business capabilities, results and Ally strategic imperatives by: Producing reports accurately and timely to support operational performance Delivering ad-hoc data when promised to support operational/business needs Analyzing data to produce actionable recommendations to stakeholders to improve business processes Supporting and/or leading projects to improve shareholder value Proactively identifying, assessing, and managing risk Providing thought leadership and recommending potential solutions/improvements to business leaders Driving individual and team development.

The Work Itself

• Monitor business performance to identify and help correct performance problems and provide feedback regarding areas requiring attention.
• Assists in development/reviews of project plans, assists in efforts to execute on project timelines.
• Support the development of presentation to communicate information to business leaders.
• Apply sound control processes into daily processes to effectively identify, assess and manage risk.
• Maintain code logic to pull, sanitize, aggregate, conform, and produce operational and portfolio-level reports accurately.
• Work collaboratively with matrix - vendor partners to ensure alignment with strategic imperatives.
• Miscellaneous duties as assigned.

The Skills You Bring

Minimum Qualifications

• 1+ years of experience
• High school Diploma or GED equivalent

Preferred Qualifications

• 1+ years of experience preferred.
• Bachelor's Degree in Finance, Accounting, Mathematics, Economics, or equivalent is preferred.
• 1 + years of experience with SQL, Python & Nucleus.
• Auto Finance domain preferred.
• Applies basic concepts, logic, methods and analysis.
• Understands core analysis principles.
• Change management capabilities.
• Exposure to project management skills and ability to effectively prioritize tasks.
• Proficient public speaking and presentation skills (using PowerPoint as needed).
• Strong analytical and problem solving skills.
• General understanding of data mining.
• Strong oral and written communication skills.
• Business partnering skills, including good interpersonal skills with ability to work well horizontally and vertically within organization.
• Ability to work well in a team environment.
• Exhibit a strong work ethic and high degree of self-motivation.
• Strong analytical and problem solving skills.
• Is optimistic, embraces possibilities, supportive and motivating.
• Recognizes change as creating opportunities.
• General knowledge of MS Excel including functions, VBA/macros.
• Hybrid role: In-office (Tuesday - Thursday)

#LI - Hybrid

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

• Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
• Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.
• Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
• To view more detailed information about Ally's Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range: $55000 - $95000 USD

An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

Incentive Compensation: This position is eligible to participate in our annual incentive plan.