Skill: Security Support Analyst
Experience with technical Voice support with end customer with strong verbal communication.
Provide L1/L1.5 support for migration from Transmit BindiD to Passkey authentication.
Troubleshoot passkey enrollment, authentication, device registration, and user access issues using SOPs.
Investigate device binding, credential synchronization, and cross-device authentication problems.
Some knowledge of CIAM, MFA, Passkeys, FIDO2/WebAuthn, REST APIs, and Transmit Security is preferred.
Customer-facing support experience and ability to work in rotational support or on-call schedules.
Salary Range - $60,000-$70,000 a year
TCS Employee Benefits Summary:
Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.