Quality Assurance Specialist – East Hartford, CT 06108
Pay Rate: $21.75/hr
Schedule: Full-Time | 40 hours/week
Duration: Contract (5/26/2026 – 8/25/2026)
Location: East Hartford, CT 06108
Overview
We are seeking a detail-oriented Quality Assurance Specialist to support quality monitoring and continuous improvement across multiple operational functions. This role focuses on evaluating performance, identifying trends, and helping drive process improvements in a fast-paced, metrics-driven environment.
The ideal candidate is analytical, organized, and comfortable working across teams while maintaining high accuracy and quality standards.
Key Responsibilities
- Conduct quality reviews across multiple functional areas
- Perform objective, concise evaluations and document findings
- Maintain quality standards (96%+ quality score; <5% challenge rate)
- Identify trends, gaps, and opportunities for process improvement
- Track and report quality metrics using internal systems
- Support implementation of quality processes and controls
- Ensure completion of corrective actions and follow-ups
- Assist with administrative and cross-functional support as needed
- Contribute to continuous improvement initiatives
Qualifications
- College degree preferred
- Experience in customer service, operations, government services, or healthcare environments preferred
- Experience with Medicaid, CHIP, or public sector programs is a plus
- Strong analytical and problem-solving skills
- Excellent communication (written and verbal)
- High attention to detail and accuracy
Required Skills
- Proficiency in Microsoft Office (Excel, Word, Outlook)
- Ability to work independently and manage multiple priorities
- Strong organizational and time management skills
- Ability to maintain confidentiality
- Typing speed of 30+ WPM
- Bilingual skills preferred
Work Environment
- Office-based environment
- Fast-paced, deadline-driven setting
- Occasional overtime, evenings, or weekends may be required
Physical Requirements
- Primarily seated role with frequent computer use
- Occasional standing, walking, and light lifting (up to 10 lbs)