Ambulatory Surgery Center Bus Sup, Manager

The Ambulatory Surgery Center (ASC) Business Support Manager works with the Corporate, Director of ASCs and other operational and support leadership staff to ensure business office functions are managed at all ASC sites. This position has oversight responsibility, in conjunction with center Administrators, for the admissions, accounts receivable, billing/coding, insurance verification, and medical records functions. Additionally, this position has responsibility for ensuring standardization of processes across the ASC enterprise, manages the inventory application and is responsible for document storage.

Essential Functions

• Maintains a current understanding of ASC revenue cycle changes/requirements, compliance, and payer processes, and/or new programs. Communicates updates to ASC leadership and center staff.
• Responsible for planning, developing, prioritizing, and implementing business changes to meet strategic objectives, in coordination with ASC leadership (corporate and center administrators).
• Primary responsibility for the development and opening of new center business offices, to include staffing, equipment, implementation and maintenance of departmental and organizational policies and procedures in coordination with center and corporate management.
• Provides education, tools, facilitation, and consultative services to improve operational efficiency, revenue optimization and expense control.
• Works proactively with center administration, ASC leadership and Finance, to ensure appropriate business performance.
• Actively participates in the selection, implementation and use of information systems as they relate to operations and serves as the liaison with Information Services.
• Collaboratively works with center Administrators to oversee site specific as well as enterprise processes for documentation, charge capture, appeal, and reconciliation.
• As Corporate ASC representative, provides training, consultative services, and guidance to the Accounts Receivable, Insurance Verification, and Scheduling departments at all centers in coordination with center Administrators.
• Assists center staff with State Reporting, cost and reimbursement analyses, and regulatory survey preparation.
• Serves as primary liaison with Information Services; responsible for active participation in IS selection processes and coordination of software implementation with guidance from Finance and ASC leadership, to ensure standardization across the enterprise, timeliness of implementation and use compliance.
• Works with center Administrators to review ancillary service contract renewals.
• Review accounts receivable to ensure information accuracy throughout the revenue cycle process and adherence to all center policies, to include timely filing, follow up, and documentation. Review Clearinghouse reports to ensure accuracy and that all claims were received by the carrier.
• Manage the inventory management software and assist centers with inventory process. Works with the Materials Manager on inventory setup, issues, and reporting. Ensure enterprise standardization where appropriate. Assists the Ambulatory Services Finance team with developing and implementing financial and collections goals and objectives for the Surgery Centers.
• Assists center business staff and Director of Finance with month end, quarter end and year-end close process, when needed.
• Maintains electronic records of Compliance requirements and other required documentation on share drive and ensures timely receipt of all documentation from all centers.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Assists with ASC annual benefits review and enrollment.
• Will involve local travel to facilities including temporary location in a facility other than regular work location.
• Ensures timely insurance coverage renewals for all facilities in coordination with center Administrators and with final review and approval by Corporate Director. Maintains insurance coverage policies, dates, limits, and COI for all centers.
• Liaison with Managed Care staff, Corporate Director, and center Administrators to trouble shoot payer issues, maintain updated payer contracts and communicate relevant information.

Orlando Health, Orlando Regional Medical Center (ORMC) has served the Central Florida area for more than 100 years. Orlando Health is a 3,238-bed system that includes 23 hospitals and emergency departments – 18 of which are currently operational with five coming soon. The system also includes nine specialty institutes in aesthetic and reconstructive surgery, cancer, colon and rectal, digestive health, heart and vascular, neuroscience, orthopedics, rehabilitation, weight loss and bariatric surgery. In addition, Orlando Health is home to more than 100 adult and pediatric primary care practices, skilled nursing facilities, an in-patient behavioral health facility under the management of Acadia Healthcare, and more than 60 outpatient facilities that include imaging and laboratory services, wound care centers, home healthcare services in partnership with LHC Group, and urgent care centers in partnership with FastMed Urgent Care. More than 4,000 physicians, representing more than 100 medical specialties and subspecialties have privileges across the Orlando Health system, which employs more than 25,000 team members and more than 1,200 physicians.

Orlando Health Orlando Regional Medical Center is honored to receive ANCC Magnet Recognition®, the most prestigious distinction a healthcare organization can earn for nursing practice and quality patient care. Research shows that Magnet hospitals and healthcare organizations have better outcomes, patient satisfaction and nurse retention. Orlando Health ORMC is the only adult acute care hospital with Magnet designation in Orlando.

Education/Training

Associate’s degree in Healthcare or related field required.

Licensure/Certification

None.

Experience

• Minimum of (5) years of directly related experience in a healthcare setting.
• Demonstrated experience with all front office and revenue cycle functions of a medical/surgical facility. To include, insurance verification, billing/ coding, collections, and medical Records.
• Proficiency with Microsoft Office products, including intermediate knowledge of MS Excel for analyses.