Ambulatory Clinical Analyst

Ambulatory Clinical Analyst

Location: New Jersey Avenue - Washington, D.C.

Organization: Unity Health Care, Inc.

Schedule: Full-Time | Exempt

About Unity Health Care

Unity Health Care is one of the largest Federally Qualified Health Centers (FQHCs) in the nation, dedicated to providing compassionate, culturally competent, and high-quality health care to underserved communities throughout Washington, D.C. Our mission-driven organization focuses on improving health outcomes through integrated primary care, behavioral health, specialty care, and innovative technology solutions that support patient-centered care.

At Unity, our employees are passionate about making a meaningful difference in the lives of the patients and communities we serve.

Position Summary

Under the supervision of the Unity Health Care Applications Manager, the Ambulatory Clinical Analyst is responsible for providing advanced support, configuration, optimization, and maintenance of Epic clinical applications within the ambulatory care environment.

The analyst serves as a key liaison between clinical operations, IT, and Epic system users to ensure workflows, system functionality, and clinical technology solutions align with operational and patient care goals. This role requires in-depth knowledge of Epic applications, strong analytical skills, and the ability to collaborate across departments to improve clinical efficiency and patient outcomes.

Key Responsibilities

• Configure, maintain, and optimize Epic clinical applications including EpicCare Ambulatory, Healthy Planet, Care Everywhere, EpicCare Link, Behavioral Health, Wisdom, Rover, and related modules
• Collaborate with ambulatory and operational leadership to strategically plan clinical system development and workflow improvements
• Analyze workflows, system functionality, data collection, reporting, and technical issues associated with Epic systems
• Design, build, test, implement, and maintain Epic system solutions and enhancements
• Provide troubleshooting and issue resolution support for Epic clinical applications and workflows
• Support system upgrades, testing, implementations, and optimization initiatives
• Develop and maintain templates, order sets, provider favorites, and workflow configurations within Epic
• Lead assigned Epic-related projects including project documentation, timelines, status updates, and coordination with leadership
• Collaborate with trainers and end users to support education, adoption, and effective use of clinical applications
• Participate in IT governance, change control, and ticket management processes
• Conduct audits and assessments to ensure compliance with organizational standards and regulatory requirements
• Collaborate across operational and clinical departments to improve efficiency, quality of care, and system effectiveness
• Participate in disaster recovery planning and support activities
• Document workflows, processes, best practices, and system changes for future reference and training purposes

Minimum Qualifications

• Bachelor's degree in Health Information Technology, Computer Science, Health Informatics, or related clinical field required
• Minimum of two (2) years of experience working in a healthcare environment utilizing EHR systems or providing application support
• Experience in an outpatient ambulatory setting preferred
• Experience supporting Epic or other clinically focused systems required
• Current clinical licensure upon hire required (ideal backgrounds include RN, LPN, or Medical Assistant)
• Epic certification required within 180 days of hire and maintained thereafter
• Experience in an FQHC or community health environment preferred
• Strong understanding of healthcare workflows, medical terminology, and regulatory compliance standards
• Excellent analytical, troubleshooting, project management, and communication skills
• Ability to manage multiple competing priorities in a fast-paced healthcare environment

Why Join Unity Health Care?

• Mission-driven organization serving diverse and underserved communities throughout Washington, D.C.
• Opportunity to work with one of the nation's leading Federally Qualified Health Centers
• Collaborative and innovative healthcare technology environment
• Professional development and Epic certification support
• Competitive salary and comprehensive benefits package
• Generous paid time off and holiday schedule
• Opportunity to directly impact patient care through clinical technology optimization
• Inclusive and team-oriented culture focused on continuous improvement and operational excellence