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Ambulatory Clinic Supervisor I

Boston Children's Hospital

Boston, MA

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JOB DETAILS
SKILLS
Billing, Budget Management, Budgeting, Clinical Medicine, Cost Control, Cost Estimates, Customer Support/Service, Disciplinary Action, Documentation, Fellowship, Funding, Government Regulations, Hospital, Human Resources, Information Technology & Information Systems, Maintain Compliance, Medical Coding, Medical Office, Medical Treatment, OSHA, Operational Audit, Operational Strategy, Operations, Operations Planning, Patient Care, Patient Registration, Pattern Analysis, People Management, Performance Reviews, Program Evaluation, Proposal Development, Quality Management, Record Keeping, Regulatory Requirements, Reporting Skills, Resource Management, Revenue Growth, Schedule Development, Staff Training, The Joint Commission (TJC), Time Management, Training/Teaching, Trend Analysis
LOCATION
Boston, MA
POSTED
6 days ago

Position Summary/ Department Summary:
The Ambulatory Clinic Supervisor I ensures quality patient experiences through the effective management and coordination of physical and human resources. Monitors all registration/scheduling/processing activities and patient satisfaction from an operational standpoint. Plans, implements and monitors operational and administrative systems to ensure department meets performance goals and targets. Responsible for the supervision of support staff; scheduling and delegating work, training and development needs, and conducting performance appraisals.

Key Responsibilities:
  • Supervises administrative staff. Interviews, hires, orients, trains, develops, and disciplines staff as necessary. Organizes work and work processes. Leads staff in creating and/or maintaining an environment in which core ECES values are upheld. Conducts annual performance appraisals and recommends merit increases in conjunction with the Practice Administrator and consistent with Hospital policy. Conducts regular staff meetings.
  • Maximizes revenue by ensuring all appropriate registration and administrative paperwork is generated at the time of patient registration and forwarded to the Hospital and/or Foundation in a timely manner for billing purposes. Identifies opportunities to change registration, scheduling and billing processes and procedures to enhance positive patient experience.  
  • Ensures all Program personnel are trained in Hospital policies and procedures, as well as in ECES, and appropriate features of the Hospital's information systems, including follow up training and consultations. Ensures compliance with third-party regulations and requirements (such as DPH, licensure, The Joint Commission, OSHA, etc.) and billing as they relate to proper documentation, coding and charge entry processes for program clinical services.
  • Evaluates Program’s space needs. Oversees clinician schedule(s) to ensure appropriate room utilization and resource allocation. Monitors and coordinates any facility issues which affect operations. Recommends efficiency improvements to the Practice Administrator.
  • Purchases daily medical and office supply needs through established Hospital protocols to ensure efficient patient care. Monitors supply inventory/budgeting and identifies and communicates trends and patterns to support cost containment and ensures appropriate use of supplies.
  • Ensures patient satisfaction by providing positive and effective customer service. Monitors and assesses management and operations for patient satisfaction. Recommends and implements improvements to service.
  • Organizes and maintains daily administrative operations of department. Exemplifies ECES values in performing these duties. Prepares, verifies and monitors departmental payroll and maintains related records. Prepares periodic reports and documents to comply with hospital, governmental, regulatory and/or funding agency requirements, according to established schedules. Coordinates administration of departmental fellowship and/or residency programs, training grants and related programs.
  • Participates in budget process by identifying and analyzing trends and patterns and prepares cost projections. Develops proposals to improve cost effectiveness. Monitors budgets and payroll, resolves variances, prepares reports and maintains related records and documentation

Minimum Qualifications
Education:
  • Associate’s degree or equivalent work experience required.
  • Bachelor’s degree preferred.

Experience:
  • Three (3) years of related work experience required.



About the Company

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Boston Children's Hospital