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Ambulatory Clinic Coordinator - Metro Center

Nashville General Hospital

Nashville, Tennessee

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JOB DETAILS
SKILLS
Ambulatory Care, Analysis Skills, Bed Management, Best Practices, Clinical Data, Co-Payments, Communication Skills, Continuous Improvement, Customer Support/Service, Data Entry, Demographics, Dental Insurance, Fax Machines, Health Plan, Healthcare, Healthcare Providers, Healthcare Quality, High School Diploma, Hospital, Incentive Programs, Maintain Compliance, Medical Assistance, Medical Records, Operations Management, Operations Planning, Operations Processes, Organizational Skills, Patient Care, Patient Follow-up, Patient Registration, Performance Metrics, Physician Assistant, Policy Implementation, Prescription Drugs, Presentation/Verbal Skills, Procedure Implementation, Process Management, Quality Assurance, Quality Management, Quality Metrics, Reconciliation, Records Management, Regulatory Compliance, Regulatory Requirements, Reporting Skills, Retirement Plan, Revenue/Sales Reporting, Schedule Development, Service Delivery, Staff Training, Standards of Care, Team Lead/Manager, Time Management, Vision Plan, Writing Skills
LOCATION
Nashville, Tennessee
POSTED
16 days ago

Description

Nashville General Hospital is hiring for a Clinic Coordinator as a full time job in Nashville, Tennessee.

Shift: Day Shift

The Clinic Coordinator is primarily responsible for consistently performing excellent patient relations/customer service, front office reception, scheduling, registration, medical record duties, revenue cycle reconciliation, and functioning as the focal communication source for assigned clinic area under the supervision of the Clinic Practice Manager. Works cooperatively to effectively execute and maintain organizational standards of patient care, referral process oversight, other expected aspects of professional ambulatory care service delivery, and organizational codes of conduct, confidentiality and privacy.


Clinic Coordinator Roles & Responsibilities:

  • Uses proper telephone and customer services etiquette when communicating with physicians, patients, visitors, internal and external customers.
  • Manages faxes and incoming paperwork to assure that it gets to the proper person or place in a timely manner.
  • Facilitates admissions from clinic by requesting bed for admission through McKesson, faxing admission orders to Bed Management and assisting nurse/ physician as needed.
  • Assembles charts for staff, including pulling referral documents to add to chart.
  • Provides patient with return appointments, prescriptions, copy of med list, physician orders, financial counseling program fact sheet.
  • Registers and/or edits patient registration information to assure that demographic, clinical and insurance data are entered correctly and utilizes Passport for insurance verification as appropriate.
  • Utilizes scheduling system to schedule patient appointment for clinic visits, diagnostic services, and ancillary services per departmental procedures.
    Patient Care Coordination:
    • Coordinate patient care activities and schedules t
    • ensure optimal patient flow and satisfaction.
    • Collaborate with healthcare providers t
    • manage patient care plans, referrals, and follow-up appointments.
    • Oversee the management of patient records, ensuring accuracy and confidentiality.
    • Coordinate patient required follow-up visits, testing, surgeries, at the request of the clinic provider
    • Act as a patient advocate/care coordinator to ensure patients have the best patient experience within each NHC clinic
    Operational Management:
    • Monitor and manage clinic supplies, equipment, and resources to ensure availability and functionality.
    • Develop and implement operational policies and procedures in line with PCMH principles.
    • Maintain clinic performance metrics, generating reports and providing analysis to support continuous improvement.
    • Complete charge reconciliation daily.
    • Daily reconciliation of cash received and cash on-hand.
    Team Leadership:
    • Train clinic staff, including medical assistants, administrative staff, and volunteers.
    • Facilitate team meetings and ensure effective communication within the clinic team.
    • Address and resolve staff and patient concerns in a professional and timely manner.
    • First-line of escalation for clinic concerns.
    • Hold daily huddles to ensure the front and back office are aligned on daily task.
    Quality Improvement:
    • Participate in quality improvement initiatives to enhance patient care and clinic operations.
    • Ensure compliance with regulatory requirements and clinic standards.
    • Implement best practices and innovative solutions to improve patient outcomes and clinic efficiency.
    • Responsible for quality assurance measures within the clinic (i.e. phone call audits, chart audits, eligibility/demographics accuracy, etc.)
    • Other duties as assigned.

Required Skills & Qualifications:

  • 3 years working in a Clinical setting required
  • Proven skills in Scheduling and Data Entry 
  • High School Diploma (Equivalent) is Required
  • Ability to register and verify patient information and Insurance 
  • Excellent verbal and written communication skills
  • Ability to succeed in a fast-paced working environment

About Nashville General Hospital

Nashville General Hospital (NGH) is Nashville’s original community- based hospital. Joint Commission accredited, NGH readily accommodates a wide range of needs from emergency services and acute care to ancillary and ambulatory services. NGH continues to maintain its strong commitment to the healthcare needs of Nashville and Davidson County underserved, while also providing care to all segments of the community.

Our benefits include:

  • Medical, Dental, and Vision Insurance within first 31 days of employment
  • Programs to reduce share of deductible and total out-of-pocket expenses
  • Metro Health Incentive Program - Access to high quality healthcare without incurring out-of-pocket expenses (see NGH providers without co-pays)
  • Short and Long-Term Disability - up to 60% of eligible weekly pay
  • Life Insurance - Metro provides you with basic life and AD&D coverage equal to $50,000 ($32,500 if you are age 65 or older), at no cost to you.
  •  Retirement Plan - eligible up to IRS max limits and includes company contribution
  • Shift and Weekend Differential Pay Offered on Nights and Weekends
  • Tuition Reimbursement for employee and dependents
  • 12 paid holidays - any holiday worked is another holiday banked
  • Flexible Spending Accounts
  • Onsite Gym
  • Free Parking for all employees


Join our team at Nashville General Hospital. Apply today!

About the Company

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Nashville General Hospital