AWS Lambda, Amazon Simple Storage Service (S3), Amazon Web Services (AWS), Automatic Call Distributor (ACD), Call Centers, Call Routing, Communication Skills, Conversation Engine, Customer Support/Service, Identify Issues, LEX (LEXical analyzer), Problem Solving Skills, Python Programming/Scripting Language, Scripting (Scripting Languages), Voice Response Systems, Workforce Management
Technical Architect Newark, NJ
Amazon Connect Sr Engineer / Architect Must Have Technical/Functional Skills
- Minimum of 10 years of experience in designing, implementing, and supporting contact center solutions
- Extensive hands-on experience with Amazon Connect, Amazon Lex, AWS services (e.g., Lambda, S3, DynamoDB, CloudFormation), and related technologies
- Strong understanding of contact center concepts, such as IVR, ACD, call routing, and workforce management
- Proficiency in programming/scripting languages, such as Python
- Excellent problem-solving skills and ability to troubleshoot complex technical issues
- Effective communication skills with the ability to articulate technical concepts to both technical and non-technical audiences
- Ability to identify key contact center features and help customers with MVP definition
Roles & Responsibilities
- Overall experience 10+ years
- Experience in design, development, implementation & maintenance of Amazon Connect Contact Center Platform
- Experience in development and implementation of Chatbot using Amazon Lex
- Experience on AWS Lambda using Python
- Experience with Contact Center Platform and building solutions for IVR
- AWS certification preferred.