Alumni Coordinator

The Alumni Coordinator serves as a primary liaison for Palmer College alumni and others providing excellent customer service. This position plays a key role in planning and executing alumni programs, events, communications, volunteer activities, and annual giving support that enhance alumni involvement, pride, and philanthropic support.

Specific Duties and Responsibilities:

• Coordinate the hiring and training of student workers in the Davenport Advancement Office and supervise their daily performance
• Provide frontline responses to alumni, faculty/staff, students and other visitors by answering phone inquiries, typing correspondence, and providing routine information.
• Welcome alumni visitors to Davenport campus, manage follow-up communications, and document interactions in the Advancement database
• Research and coordinate alumni interested in speaking at the college and/or interested in serving as a mentor; serve as their contact resource, capturing these activities in the Advancement database and ensuring appropriate follow-through
• Maintain regular communication with alumni volunteers, providing necessary materials, answering inquiries, and ensuring consistent engagement
• Provide logistical support for annual giving projects, monitor timelines, request reports, manage volunteers, prepare materials, and assist in project review
• Monitor communications and campus news to ensure department awareness of alumni and volunteer engagement occurring at the college
• Coordinate the assembly and distribution of graduation and alumni gifts. Maintain inventory and reorder supplies as needed
• Track assigned projects and activities, maintain applicable files and records and regularly communicate progress to supervisor and collaborating team members
• Maintain applicable policy and procedure manuals
• Maintain and oversee confidential records, prepare reports and other materials
• Monitor various departmental budget lines
• Maintain accurate records of all constituents and Alumni interactions in the Advancement database
• Assist the department staff in planning and implementation of goals and objectives as outlined by the Advancement Office.

Minimum Qualifications:

• Associate's degree required with minimum of two years of related experience or equivalent combination of education and experience
• Strong organizational and multitasking abilities with attention to detail.
• Customer service mindset with a proactive approach to anticipating needs.
• Ability to work effectively under pressure and manage frequent interruptions.
• Proficiency in Microsoft 365 and project management tools.
• Experience with CRM systems, preferably Salesforce.
• Excellent communication and problem-solving skills.
• Understanding of the role of philanthropy in advancing institutional goals.
• Ability to analyze data and manage complex numerical information.
• Demonstrated commitment to confidentiality and ethical standards.
• Flexibility to work varied hours as needed.

Physical Requirements and Work Environment:

• Perform sedentary to light work in a ventilated, lighted, and temperature-controlled office setting
• Frequent need to stand, stoop, walk, sit, lift objects (up to 10 pounds) and perform other similar actions during the workday