Sign upLog in

All Programs - Vice President of Residential Expert Center

Franklin Energy

Port Washington, Wisconsin

Apply
JOB DETAILS
SALARY
$203,000–$240,000
LOCATION
Port Washington, Wisconsin
POSTED
14 days ago
Franklin Energy is redefining the clean energy future as the only integrated provider of comprehensive solutions, combining unmatched expertise in strategic consulting, program delivery, product solutions, and design/build services. Powered by our advanced AI-driven technology platforms, we deliver seamless, tech-driven support across the entire energy service ecosystem to accelerate impactful change and ensure an unmatched customer experience. Since 1994, Franklin Energy has been a trusted partner in protecting communities and our planet, paving the way for a sustainable future for all. Learn more at www.franklinenergy.com and join us in leading the clean energy revolution.

Position Summary

The Head of the Residential Expert Center is a core strategic and operational leader responsible for building, scaling, and continuously improving the centralized operational backbone that enables Franklin Energy's Residential Programs to perform at the highest levels.

This role consolidates and leads functions that can bestandardized, optimized, and scaledto drive economies of scale and consistency across all Residential program delivery. This includesprogram QA/QC, new program start-up, business operations and reporting, workforce planning, operational excellence, and other centralized support services.

Acting as theright hand to the President of the Residential Business, this leader plays a pivotal role in disseminating best practices, coaching Managing Directors in Client Delivery, and ensuring that every program operates tooperational, financial, and performance KPIs. The leader will also steward theManagement Operating System (MOS)for the department and support the development, cascade, and tracking of enterprise OKRs.

The ideal candidate is amaster-level Lean practitioner, an exceptional operator, and a highly effective people leader capable of motivating and developing a large, diverse, and distributed team. This leader will ensure transparency, insights, leading indicators, and readiness-so that Franklin Energy can deliver on its commitments with precision, speed, and excellence.

Essential Duties and Responsibilities

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

Strategic Leadership & Operational Excellence
  • Serve as the President's strategic partner in driving operational and financial performance across the Residential portfolio.
  • Lead the creation, deployment, and ongoing refinement of theResidential Management Operating System, ensuring clear cadence, accountability, and data-driven decision-making.
  • Establish and championLean-based practices, continuous improvement methodologies, and standard workacross all centralized functions.
  • Drive consistency in program execution by building scalable processes, toolsets, and operating frameworks that raise the floor and ceiling of performance.
Expert Center Leadership
  • Lead a centralized team of ~150 specialists across QAQC, program start-up, reporting, operations, workforce planning, and operational excellence.
  • Build and mature an organizational structure that supports growth, scalability, and best-in-class operational support.
  • Develop a culture of clarity, accountability, high performance, and continuous improvement.
  • Motivate and inspire teams through change, ensuring psychological safety, engagement, and alignment with Franklin values.
Program QAQC & Performance Assurance
  • Oversee quality management frameworks, ensuring that all Residential programs meet compliance, performance, and contractual obligations.
  • Implement standardized QAQC practices and dashboards that identify issues early and enable corrective action.
  • Serve as escalation point for program performance risks, troubleshooting, and intervention strategies.
New Program Start-Up
  • Own the centralized start-up engine responsible for launching new Residential programs with excellence, speed, and consistency.
  • Develop repeatable templates, playbooks, and readiness tools to ensure flawless execution from contract award to steady state.
  • Partner with Client Delivery to ensure smooth handoffs and early performance momentum.
Business Operations, Reporting & Analytics
  • Lead the development and maintenance of theoperational reporting ecosystem, including dashboards, KPIs, leading indicators, and data accuracy governance.
  • Provide clarity and transparency into program health, resource needs, performance risks, and opportunities.
  • Ensure business operations processes-SOW management, process d

About the Company

F

Franklin Energy

WE IMPLEMENT BUSINESS AND RESIDENTIAL ENERGY EFFICIENCY PROGRAMS FOR OUR UTILITY CLIENTS.

With over two decades in the energy efficiency landscape, Franklin Energy is the industry expert in program administration and implementation for utility clients across the nation. We pinpoint value-driven solutions and deliver goal-focused results for ranging program markets, from business to residential to everything in between.

COMPANY SIZE
100 to 499 employees
INDUSTRY
Other/Not Classified
FOUNDED
1994
WEBSITE
http://www.franklinenergy.com/