Airport Passenger Services Dispatcher

ABM Industries Inc

Nashville, TN

JOB DETAILS
SALARY
SKILLS
Airport Management, Airport Security, Americans with Disabilities Act (ADA), Aviation Industry, Clean Technologies, Commercial Real Estate, Communication Skills, Computer Skills, Computer Systems, Customer Relations, Customer Support/Service, Distribution Services, E Programming Language, Establish Priorities, Facilities Engineering, High School Diploma, Homeland Security, Leadership, Logistics, Maintain Compliance, Maintenance Services, Metrics, Military, Military Industry, Multitasking, Onboarding, Operational Support, Operations Processes, Organizational Skills, Performance Analysis, Problem Solving Skills, Real Estate, Regulatory Compliance, Reporting Skills, Safety Compliance, Safety Standards, Service Delivery, Staff Training, Technical Delivery, Time Management, Training Program, United States Military
LOCATION
Nashville, TN
POSTED
20 days ago

Pay: $17.75 per hour.

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Front Line Team Members

The Wheelchair Passenger Services Dispatcher / Coordinator at Nashville International Airport (BNA) is responsible for coordinating and assigning wheelchair service agents to ensure safe, timely, and professional assistance to passengers requiring mobility support. This position plays a critical role in supporting airline partners at BNA while upholding ABM's standards for safety, service excellence, and operational efficiency.

The Dispatcher/Coordinator ensures compliance with ADA requirements, airline service agreements, and airport operational procedures while supporting the high passenger volume and dynamic environment at BNA.

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.

For more information, visit www.abm.com

  • High school diploma or GED required.
  • Prior experience in airport operations, aviation services, logistics coordination, or customer service preferred.
  • Knowledge of Nashville International Airport (BNA) terminal layout and concourse operations preferred.
  • Strong organizational and multitasking abilities in a fast-paced environment.
  • Proficient in basic computer systems and dispatch software.
  • Excellent communication and problem-solving skills.
  • Ability to work flexible schedules, including early mornings, evenings, weekends, and holidays.

Operational Dispatch & Coordination (BNA-Specific Environment)

  • Receive and prioritize wheelchair service requests from multiple airline partners operating at BNA.
  • Monitor flight schedules, gate assignments, delays, diversions, and irregular operations (IROPs) within BNA terminals.
  • Assign wheelchair agents strategically across concourses to maintain efficient coverage and minimize passenger wait times.
  • Adjust staffing coverage during peak travel periods, special events, weather disruptions, and holiday travel.
  • Track service completion times to ensure compliance with airline service level expectations.

Airline & Airport Communication

  • Serve as ABM's primary coordination contact for airline gate agents, ticket counter staff, and BNA operations personnel.
  • Provide real-time updates on service status and staffing coverage.
  • Escalate operational challenges, passenger concerns, or safety issues to ABM leadership promptly.
  • Maintain professional working relationships with airline station managers and airport stakeholders.

Safety & Compliance

  • Ensure all wheelchair services are delivered in compliance with ADA standards and ABM safety policies.
  • Promote safe passenger handling techniques and proper equipment use.
  • Monitor adherence to airport security and badging requirements.
  • Report incidents, service irregularities, or safety concerns according to ABM and BNA protocols.

Team Support & Workforce Coordination

  • Support supervisors with shift coverage planning and attendance tracking.
  • Coordinate agent assignments across BNA concourses to maintain balanced workload distribution.
  • Assist with onboarding and training of new dispatch personnel as needed.
  • Reinforce ABM's culture of accountability, professionalism, and customer focus.

Administrative & Reporting

  • Maintain daily dispatch logs and performance tracking records.
  • Document service delays, complaints, and operational challenges.
  • Assist management in preparing reports related to staffing levels and service metrics.
  • Perform other duties as assigned.

Operational Dispatch & Coordination (BNA-Specific Environment)

  • Receive and prioritize wheelchair service requests from multiple airline partners operating at BNA.
  • Monitor flight schedules, gate assignments, delays, diversions, and irregular operations (IROPs) within BNA terminals.
  • Assign wheelchair agents strategically across concourses to maintain efficient coverage and minimize passenger wait times.
  • Adjust staffing coverage during peak travel periods, special events, weather disruptions, and holiday travel.
  • Track service completion times to ensure compliance with airline service level expectations.

Airline & Airport Communication

  • Serve as ABM's primary coordination contact for airline gate agents, ticket counter staff, and BNA operations personnel.
  • Provide real-time updates on service status and staffing coverage.
  • Escalate operational challenges, passenger concerns, or safety issues to ABM leadership promptly.
  • Maintain professional working relationships with airline station managers and airport stakeholders.

Safety & Compliance

  • Ensure all wheelchair services are delivered in compliance with ADA standards and ABM safety policies.
  • Promote safe passenger handling techniques and proper equipment use.
  • Monitor adherence to airport security and badging requirements.
  • Report incidents, service irregularities, or safety concerns according to ABM and BNA protocols.

Team Support & Workforce Coordination

  • Support supervisors with shift coverage planning and attendance tracking.
  • Coordinate agent assignments across BNA concourses to maintain balanced workload distribution.
  • Assist with onboarding and training of new dispatch personnel as needed.
  • Reinforce ABM's culture of accountability, professionalism, and customer focus.

Administrative & Reporting

  • Maintain daily dispatch logs and performance tracking records.
  • Document service delays, complaints, and operational challenges.
  • Assist management in preparing reports related to staffing levels and service metrics.
  • Perform other duties as assigned.

About the Company

A

ABM Industries Inc

ABM offers a wide variety of service-related positions, including electricians, HVAC technicians, security officers, parking attendants, and cleaning jobs. ABM cares about your success.

We provide training so that you learn new job skills and take pride in the quality service you're giving to clients. You'll look like the trained professional you are when you wear a ABM uniform.For your health and safety, we use non-toxic cleaning products and up-to-date equipment.

Our internal training program focuses on teaching you the skills and processes that have helped many of our employees starting out as a janitor, cashier, security officer or building engineer grow into various management roles throughout the company. These jobs aren't your everyday at ABM; they are careers.

Thousands of commercial, industrial, government and retail clients look to ABM for consistent quality service that meets their specialized facility service needs including commercial cleaning and maintenance, facility engineering, energy efficiency, parking and security services.

With fiscal 2011 revenues of approximately $4.2 billion and nearly 100,000 employees, our 300+ offices across the U.S. and various international locales enable us to provide custom facility solutions to sites of all sizes — from neighborhood banks and schools to the largest and most complex facilities, such as corporate office parks and major airports.

With more than 300+ offices located throughout the country, we are always accepting applications for janitorial maintenance, landscaping gardeners, security guards, parking attendants, shuttle drivers and building engineers.

ABM IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER (MINORITY/FEMALE/VETERAN/DISABILITY)

COMPANY SIZE
10,000 employees or more
INDUSTRY
Business Services - Other
FOUNDED
1909
WEBSITE
http://www.abm.com/