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Aircraft Maintenance Manager - Operations, Amazon Air

Amazon.com Inc

Erlanger, KY

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JOB DETAILS
SKILLS
Aircraft Maintenance, Analysis Skills, Artificial Intelligence (AI), Aviation Industry, Best Practices, CDL Driver's License, Cross-Functional, Data Analysis, Data Quality, Decision Support, Maintenance Services, Network Administration/Management, Network Support, Operational Audit, Operational Support, Operations Management, Operations Planning, Process Improvement, Realtime Communications, Reporting Dashboards, Risk Analysis, Scalable System Development, Technical Support, Vehicle Fleets
LOCATION
Erlanger, KY
POSTED
30+ days ago

Amazon Air is seeking an Aircraft Maintenance Manager - Operations to support real-time aircraft maintenance operations within our Network Control Center (NCC) at Cincinnati/Northern Kentucky International Airport (CVG). This role sits at the center of Amazon Air"s global aviation network, ensuring aircraft readiness, supporting AOG recovery, and providing critical technical insight that keeps our fleet moving safely and efficiently. The MXO team is continuously evolving its operations by incorporating data-driven tools and AI-powered analytics to improve visibility into fleet health and support proactive maintenance decisions.

Key job responsibilities

  • Monitor aircraft maintenance disruptions across the Amazon Air network and maintain accurate operational data within tracking systems to support real-time communication with NCC and Amazon Air stakeholders
  • Track aircraft operational limitations including MEL, CDL, ETOPS, CAT III, and Autoland status to support fleet readiness and station capability preparedness
  • Analyze maintenance events and technical data to determine operational impact and provide recommendations that support network execution and disruption recovery; apply AI tools to synthesize maintenance data and surface actionable insights
  • Partner with internal teams, external maintenance providers, and air carriers to coordinate maintenance responses and develop scalable operational solutions
  • Serve as a liaison between carrier maintenance teams and Amazon Air stakeholders, gathering key technical information and supporting Maintenance Control and Line Maintenance execution
  • Participate in operational calls and cross-functional meetings to communicate aircraft status, maintenance impacts, and recovery plans across the network
  • Collaborate with teams across Amazon Air and other business units to share best practices and improve end-to-end operational outcomes
  • Learn, evaluate, and integrate approved AI solutions into daily workflows; contribute to AI tool ideation and provide feedback to support continuous process improvement
  • Support 24/7 network operations through rotating shifts including nights, weekends, and holidays

A day in the life

As an Aircraft Maintenance Manager - Operations, you will work at the center of Amazon Air"s 24/7 Network Control Center, monitoring fleet health and supporting maintenance decision-making across the global air network. During a typical shift, you may track aircraft limitations such as MEL or ETOPS impacts, coordinate with carrier Maintenance Control teams during an AOG event, analyze maintenance data to assess operational risk, and provide real-time updates to network stakeholders. You"ll collaborate closely with internal teams and external partners to support safe, efficient aircraft operations while leveraging operational dashboards and AI-enabled tools to improve situational awareness and support data-informed decisions.

About the Company

A

Amazon.com Inc

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
COMPANY SIZE
10,000 employees or more
INDUSTRY
Retail
FOUNDED
1994
WEBSITE
http://Amazon.com/militaryroles