Air Systems Service Manager

Air Systems, a proud division of SRM Concrete, is seeking an experienced and driven Service Manager (Air Systems) to lead our service operations with purpose and precision. This is a high-impact leadership role responsible for delivering safe, efficient, and high-quality air system service while elevating both the customer experience and team performance.

As a Service Manager, you will play a critical role in overseeing daily operations, managing service technicians, optimizing scheduling and dispatch, and ensuring compliance with warranty and manufacturer standards. This opportunity is ideal for a hands-on leader who thrives in fast-paced service environments, values people, and takes pride in solving complex operational challenges.

As our Service Manager, your mission is to drive operational excellence, ensure customer satisfaction, and lead a high-performing service team.

Key Responsibilities:

• Lead day-to-day air systems service operations, including scheduling, dispatch, and technician coordination
• Oversee preventive maintenance programs, emergency service calls, and job prioritization
• Manage warranty administration, service documentation, and manufacturer compliance requirements
• Serve as the primary point of contact for customer service inquiries and escalations, resolving issues promptly and professionally
• Lead, coach, and develop service technicians and administrative staff, ensuring accountability, safety, and performance standards
• Ensure all service work meets industry standards, safety regulations, and company expectations
• Maintain accurate records including work orders, invoicing, reporting, and service history
• Communicate directly with customers regarding system performance, repairs, and maintenance recommendations
• Collaborate cross-functionally with operations, sales, and parts teams to ensure seamless service delivery
• Support process improvement initiatives and assist with technician training and development

We’re looking for a leader who brings both technical expertise and strong people management skills.

Qualifications:

• Proven experience in a service management or supervisory role within a service-based industry
• Hands-on experience with HVAC systems, air systems, or mechanical service operations
• Strong knowledge of airflow systems, compressors, controls, air handlers, and ventilation principles
• Demonstrated ability to manage customer and employee conflict with professionalism and efficiency
• Excellent leadership, communication, and organizational skills
• Ability to prioritize and manage multiple service requests in a fast-paced environment
• Experience with service scheduling, dispatch systems, and work order management software preferred
• Commitment to workplace safety, compliance, and company standards

SRM Concrete is a respected leader in the construction industry, known for quality and service. Air Systems, owned by SRM Concrete, brings those same values to HVAC services in the Middle Tennessee area. We believe in treating our employees like family and providing opportunities for growth.