Position: Operations Air Agent
Compensation: $33.00 per hour
Available Schedule: Sunday - Thursday, 5:30 PM - 2:30 PM
Core Responsibilities & Duties:
Ensure import/export processes are completed in compliance with all applicable regulations and procedures
Work within the Aviation Vertical AOG Operations team to complete shipments from start to finish
Review and identify areas to maximize profitability
Maintain and develop customer relationships
Ensure all billing is carried out within a timely fashion and monitor input of purchase costs into the system to enable accurate billing and profit reporting
Ensure quotations are responded to in a timely fashion dependent on customer requirements
Ensure all mandatory training is completed within the required time frames
Other duties as assigned
Job Requirements & Qualifications:
Import/Export experience essential
Proven industry experience
Solid background in US Customs law and procedures
Sound knowledge of Microsoft Word, PowerPoint, Excel
Dangerous Goods Compliant an advantage
The ability to work proactively using own initiative
Proven communication skills, both written and verbal
Previous experience dealing with a varied customer base
Capacity to build strong relationships
Ability to consider several possible options and decide on most appropriate method
IT skills to an appropriate level
Excellent process and planning skills
Strong commercial awareness; Understands impact of actions
What We Offer:
Competitive base salary
Paid time off within the first year of employment, sick time and holidays
Company provided life insurance
Health, vision, and dental insurance options
Commuter benefit plan
Optional supplemental life insurance
401(k)
Wellness program
A great place to work with a terrific culture
#LI-TK1
Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.
Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.
The foundation product for Forward Air is our expedited linehaul service, offering consistent and reliable transit and on-time, damage-free deliveries. By locating terminals on or near airports and maintaining a scheduled transportation network, we are able to arrange for convenient and consistent service with broad geographic coverage. Shipments of varying sizes (TL/LTL) are received at our terminals and transported by contracted service providers either (1) on a direct truck to the destination terminal, (2) through our Columbus, Ohio central sorting hub, or (3) through one of our 12 regional hubs, where they are unloaded, sorted, and reloaded in rapid fashion. After reloading the shipments, our contracted service providers deliver them to the destination city for early morning recovery. Through our Forward Air Complete® cartage service, customers also can have shipments picked up from the shipper, delivered to the final consignee, or transferred at the airport, simplifying the freight management processes. These options allow us to maximize handling efficiency of each shipment while minimizing freight loss and damage, improving transit times over traditional ground transportation.